Very strange problem with Outlook folders

[mgaines]

I recently spent a whole lot of time going through the 750+ messages in
my inbox and sorting them into 5 folders: two for retention (long
term, short term) and three for response (high priority, medium
priority and low priority). Of course I deleted some of them as well.
The two retention folders pre-existed this process, but the three
response folders were created at this time.

A few weeks after completing all that work, I was keeping my inbox nice
and small (<20 messages) by moving them into those 5 folders as I
received them. I was logged onto the network (I use a laptop and I
travel frequently, so I use cache mode and offline sync) and suddenly
my inbox started to grow. Outlook appeared to be synchronizing
folders, but it was undoing all of the work I had done in the first
place. When the sync was finished, I was back to 750+ messages in my
inbox. There were still messages left in the three response folders,
so not everything was undone, but certainly most of the messages were
back in the inbox - including some that I had deleted.

This was not the first time I had logged onto the network since making
all of these moves - I had synchronized many times without trouble.

I've reported this to our network admin team, but nobody seems to have
any idea what could have happened here. There are no reports of
similar problems from other users.

Has anybody seen similar behavior from Outlook before? Any insight to
offer? I'm reluctant to re-sort all of that email or even continue
using this triage approach if this might happen again. I'm using
Outlook 2003 SP2.


Thanks,


Mike

 

[Peter Durkee]

You say you use cached mode and offline sync, and that sounds odd to me.
Cached mode completely replaces the older offline setup with its seperate
discrete synchronizations, so if you're using both that might be a cause.
Also, are any other devices, like Blackberrys for instance, involved?

-Peter

 

[mgaines]

Sorry for the confusion. I was being sloppy with my language. I am
running in cached mode.

I do also have a Blackberry, but as far as I know, that only syncs in
one direction - changes I make on the BB don't reflect back to the
Exchange server.


Thanks,


Mike

 

[mgaines]

Sorry for the confusion. I was being sloppy with my language. I am
running in cached mode.

I do also have a Blackberry, but as far as I know, that only syncs in
one direction - changes I make on the BB don't reflect back to the
Exchange server.


Thanks,


Mike