Very Worrisome: Messages Not Appearing

R

Rick O'Shey

Yesterday, Entourage indicated that my database needed repair. Dutifully, I
saved a copy of my Identity, and rebuilt the database. My Identity is over 4
GB, and it took several _hours_ for Entourage to complete the rebuilding.
Things appeared to be working OK afterwards, but a while ago, Entourage
suddenly issued an apologetic dialog indicating it encountered a glitch and
needed to quit. It then issued a followup dialog requesting that I click
its "send" button to send the problem report to Microsoft. I did. I launched
Entourage again, and continued working.

A while later, one of my mail folders _suddenly_ only showed the 2
most-recent of the many messages that were previously in that folder (I have
the messages arranged by "sent"). When I clicked on individual blank areas
underneath them -- the places where other messages should be -- each message
appeared; when I clicked to arrange the messages in that folder by anything
other than "sent," all of the messages (at least it seemed like all of them)
appeared. But as soon as I clicked to arrange them by "sent," all but those
initial 2 messages vanished again.

I am rather concerned about this, as I am fearful that Entourage isn't
working properly, and that I will (if I haven't already) begin to lose
important mail.

Hopefully, I'll be able to post this and read a helpful response (I use
Entourage for newsgroup access as well as email)

-Rick

[I am having difficulty accessing the newsgroup. Perhaps helpful responses
could be sent to my email address ([email protected]) as
well? (I can access my email via my browser.)]
 
D

Diane Ross

Rick,

Rebuilding does not always fix problems. It's good that you made a copy.
Does the original open or did you get the rebuild error when opening? If it
opens, then working off a copy (IMPORTANT) you can manually move your data
into a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

If you cannot open Entourage....

How much free space on your HD when you ran the rebuild?
 
R

Rick O'Shey

Rick,

Rebuilding does not always fix problems. It's good that you made a copy.
Does the original open or did you get the rebuild error when opening? If it
opens, then working off a copy (IMPORTANT) you can manually move your data
into a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

If you cannot open Entourage....

How much free space on your HD when you ran the rebuild?

The "rebuild" error led to my doing the rebuild. The subsequent "vanishing
messages" behavior didn't happen until the next day, and it then led to
Entourage quitting on its own with a dialog stating that "Microsoft
Entourage has encountered a problem and needs to close. We are sorry for the
inconvenience." It defaulted to an automatic Entourage restart; the "More
Information" button brought up the following (rather lengthy) error report:

----

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-07-30 22:19:13 -0400
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: Microsoft Entourage
Crashed Module Version: 12.2.0.090605
Crashed Module Offset: 0x001d9a44
Blame Module Name: Microsoft Entourage
Blame Module Version: 12.2.0.090605
Blame Module Offset: 0x001d9a44
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x001daa44 in __mh_execute_header + 0x001D9A44 (Microsoft Entourage +
0x001d9a44)
# 2 0x001dc410 in __mh_execute_header + 0x001DB410 (Microsoft Entourage +
0x001db410)
# 3 0x001dc5eb in __mh_execute_header + 0x001DB5EB (Microsoft Entourage +
0x001db5eb)
# 4 0x001dc785 in __mh_execute_header + 0x001DB785 (Microsoft Entourage +
0x001db785)
# 5 0x001f4ac5 in __mh_execute_header + 0x001F3AC5 (Microsoft Entourage +
0x001f3ac5)
# 6 0x001f527a in __mh_execute_header + 0x001F427A (Microsoft Entourage +
0x001f427a)
# 7 0x00248c0f in __mh_execute_header + 0x00247C0F (Microsoft Entourage +
0x00247c0f)
# 8 0x021d3142 in LModelProperty::HandleGetData(AEDesc const&, AEDesc&,
long) + 0x00000066 (PowerPlantCore + 0x0000a142)
# 9 0x021d76da in LModelDirector::processTokenizedEvent(AEDesc const&,
AEDesc&, AEDesc&, AEDesc&, long) + 0x0000010E (PowerPlantCore + 0x0000e6da)
# 10 0x021d6b69 in LModelDirector::HandleAppleEvent(AEDesc const&, AEDesc&,
long) + 0x0000051F (PowerPlantCore + 0x0000db69)
# 11 0x021d6f76 in LModelDirector::AppleEventHandler(AEDesc const*,
AEDesc*, long) + 0x0000003E (PowerPlantCore + 0x0000df76)
# 12 0x95129648 in _gHelpers + 0x950F8268 (AE + 0x00002648)
# 13 0x9512957e in _gHelpers + 0x950F819E (AE + 0x0000257e)
# 14 0x95129425 in _gHelpers + 0x950F8045 (AE + 0x00002425)
# 15 0x9399e961 in .objc_class_name_IPMDFontRange + 0x93673D21 (HIToolbox +
0x00032961)
# 16 0x939fcd06 in .objc_class_name_IPMDFontRange + 0x936D20C6 (HIToolbox +
0x00090d06)
# 17 0x939fcc57 in .objc_class_name_IPMDFontRange + 0x936D2017 (HIToolbox +
0x00090c57)
# 18 0x939f9f02 in .objc_class_name_IPMDFontRange + 0x936CF2C2 (HIToolbox +
0x0008df02)
# 19 0x9397411d in .objc_class_name_IPMDFontRange + 0x936494DD (HIToolbox +
0x0000811d)
# 20 0x9397355b in .objc_class_name_IPMDFontRange + 0x9364891B (HIToolbox +
0x0000755b)
# 21 0x939733c0 in .objc_class_name_IPMDFontRange + 0x93648780 (HIToolbox +
0x000073c0)
# 22 0x939a1d34 in .objc_class_name_IPMDFontRange + 0x936770F4 (HIToolbox +
0x00035d34)
# 23 0x939744d6 in .objc_class_name_IPMDFontRange + 0x93649896 (HIToolbox +
0x000084d6)
# 24 0x9397355b in .objc_class_name_IPMDFontRange + 0x9364891B (HIToolbox +
0x0000755b)
# 25 0x9398feac in .objc_class_name_IPMDFontRange + 0x9366526C (HIToolbox +
0x00023eac)
# 26 0x012b802b in LApplication::postProcessEventsRAEL(OpaqueEventRef*,
OpaqueEventTargetRef*, unsigned char) + 0x000000E5 (PowerPlant + 0x0007002b)
# 27 0x012b8232 in LApplication::EventHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070232)
# 28 0x9397411d in .objc_class_name_IPMDFontRange + 0x936494DD (HIToolbox +
0x0000811d)
# 29 0x9397355b in .objc_class_name_IPMDFontRange + 0x9364891B (HIToolbox +
0x0000755b)
# 30 0x939733c0 in .objc_class_name_IPMDFontRange + 0x93648780 (HIToolbox +
0x000073c0)
# 31 0x939a1d34 in .objc_class_name_IPMDFontRange + 0x936770F4 (HIToolbox +
0x00035d34)
# 32 0x939744d6 in .objc_class_name_IPMDFontRange + 0x93649896 (HIToolbox +
0x000084d6)
# 33 0x9397355b in .objc_class_name_IPMDFontRange + 0x9364891B (HIToolbox +
0x0000755b)
# 34 0x9398feac in .objc_class_name_IPMDFontRange + 0x9366526C (HIToolbox +
0x00023eac)
# 35 0x939fca4c in .objc_class_name_IPMDFontRange + 0x936D1E0C (HIToolbox +
0x00090a4c)
# 36 0x939f92a2 in .objc_class_name_IPMDFontRange + 0x936CE662 (HIToolbox +
0x0008d2a2)
# 37 0x012b76e1 in LApplication::processEvents() + 0x000000FF (PowerPlant +
0x0006f6e1)
# 38 0x012b776f in LApplication::Run() + 0x0000006D (PowerPlant +
0x0006f76f)
# 39 0x00019b01 in __mh_execute_header + 0x00018B01 (Microsoft Entourage +
0x00018b01)
# 40 0x0000268e in __mh_execute_header + 0x0000168E (Microsoft Entourage +
0x0000168e)
# 41 0x000025b5 in __mh_execute_header + 0x000015B5 (Microsoft Entourage +
0x000015b5)

X86 Thread State:
eax: 0x00000000 ebx: 0x00000000 ecx: 0xbfffdbc8 edx:0x00000004
edi: 0x0158e7df esi: 0xffffffff ebp: 0xbfffde48 esp:0xbfffdbc0
ss: 0x0000001f eip: 0x001daa44 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202


Thread 1:

# 1 0x929783a6 in _signgam + 0x927D1482 (libSystem.B.dylib + 0x000013a6)
# 2 0x929ffeab in _signgam + 0x92858F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x021bbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021bb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021bb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021bbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x929a9155 in _signgam + 0x92802231 (libSystem.B.dylib + 0x00032155)
# 8 0x929a9012 in _signgam + 0x928020EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x929ef287 ecx: 0xb00a0a5c edx:0x929783a6
edi: 0x00001461 esi: 0x4810c844 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x929783a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202


Thread 2:

# 1 0x92978286 in _signgam + 0x927D1362 (libSystem.B.dylib + 0x00001286)
# 2 0x92a08005 in _signgam + 0x928610E1 (libSystem.B.dylib + 0x00091005)
# 3 0x0259d8a7 in ( + 0x00000000)

X86 Thread State:
eax: 0x00000000 ebx: 0x92a07fae ecx: 0x02593dac edx:0x92978286
edi: 0x00000000 esi: 0x00000000 ebp: 0x02593de8 esp:0x02593dac
ss: 0x0000001f eip: 0x92978286 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206


Thread 3:

# 1 0x9297f46e in _signgam + 0x927D854A (libSystem.B.dylib + 0x0000846e)
# 2 0x929a9dcd in _signgam + 0x92802EA9 (libSystem.B.dylib + 0x00032dcd)
# 3 0x9345145c in __CMProfileID + 0x9337E338 (ColorSync + 0x0003345c)
# 4 0x93463d8e in __CMProfileID + 0x93390C6A (ColorSync + 0x00045d8e)
# 5 0x929a9155 in _signgam + 0x92802231 (libSystem.B.dylib + 0x00032155)
# 6 0x929a9012 in _signgam + 0x928020EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0x0000014e ebx: 0x929a9ded ecx: 0xb0122e7c edx:0x9297f46e
edi: 0x028b65a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9297f46e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 4:

# 1 0x9297f46e in _signgam + 0x927D854A (libSystem.B.dylib + 0x0000846e)
# 2 0x929a9dcd in _signgam + 0x92802EA9 (libSystem.B.dylib + 0x00032dcd)
# 3 0x94ddaa09 in .objc_class_name_CAJS_CATransform3D + 0x94A113A9
(QuartzCore + 0x000f4a09)
# 4 0x929a9155 in _signgam + 0x92802231 (libSystem.B.dylib + 0x00032155)
# 5 0x929a9012 in _signgam + 0x928020EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0x0000014e ebx: 0x929a9ded ecx: 0xb01ade9c edx:0x9297f46e
edi: 0x05881e34 esi: 0xb01ae000 ebp: 0xb01adf18 esp:0xb01ade9c
ss: 0x0000001f eip: 0x9297f46e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 5:

# 1 0x92978286 in _signgam + 0x927D1362 (libSystem.B.dylib + 0x00001286)
# 2 0x957f004e in .objc_class_name___NSCFSet + 0x956A510E (CoreFoundation
+ 0x0007304e)
# 3 0x957f0c78 in .objc_class_name___NSCFSet + 0x956A5D38 (CoreFoundation
+ 0x00073c78)
# 4 0x917fc298 in URLProtocol::gProtocolRegistry + 0x9174E358 (CFNetwork +
0x00003298)
# 5 0x929a9155 in _signgam + 0x92802231 (libSystem.B.dylib + 0x00032155)
# 6 0x929a9012 in _signgam + 0x928020EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x957ef967 ecx: 0xb022f8bc edx:0x92978286
edi: 0x00000000 esi: 0x00000000 ebp: 0xb022f8f8 esp:0xb022f8bc
ss: 0x0000001f eip: 0x92978286 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 6:

# 1 0x92978286 in _signgam + 0x927D1362 (libSystem.B.dylib + 0x00001286)
# 2 0x957f004e in .objc_class_name___NSCFSet + 0x956A510E (CoreFoundation
+ 0x0007304e)
# 3 0x957f0c78 in .objc_class_name___NSCFSet + 0x956A5D38 (CoreFoundation
+ 0x00073c78)
# 4 0x948d0530 in .objc_class_name_NSScriptSynonymDescription + 0x94639330
(Foundation + 0x0006e530)
# 5 0x9486ce0d in .objc_class_name_NSScriptSynonymDescription + 0x945D5C0D
(Foundation + 0x0000ae0d)
# 6 0x9486c9b4 in .objc_class_name_NSScriptSynonymDescription + 0x945D57B4
(Foundation + 0x0000a9b4)
# 7 0x929a9155 in _signgam + 0x92802231 (libSystem.B.dylib + 0x00032155)
# 8 0x929a9012 in _signgam + 0x928020EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x957ef967 ecx: 0xb03336dc edx:0x92978286
edi: 0x00000000 esi: 0x00000000 ebp: 0xb0333718 esp:0xb03336dc
ss: 0x0000001f eip: 0x92978286 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 7:

# 1 0x929c76fa in _signgam + 0x928207D6 (libSystem.B.dylib + 0x000506fa)
# 2 0x929a9155 in _signgam + 0x92802231 (libSystem.B.dylib + 0x00032155)
# 3 0x929a9012 in _signgam + 0x928020EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0x0014005d ebx: 0x957fb21b ecx: 0xb0344d6c edx:0x929c76fa
edi: 0x00000000 esi: 0x00000060 ebp: 0xb0344f78 esp:0xb0344d6c
ss: 0x0000001f eip: 0x929c76fa cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Loaded modules:

0: Microsoft Entourage (12.2.0.090605 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
1: Netlib: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netl
ib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framewor
k/Versions/12/MicrosoftComponentPlugin
3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/
12/EntourageCore
5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Version
s/12/EntourageLegacy
6: merp: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions
/12/PowerPlantCore
8: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
9: SpeedDownloadEnhancer (1.0 Reg=English Loc=0x0000):
/Library/InputManagers/SpeedDownload
Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
10: Menu Extra Enabler (1.0.3 Reg=English Loc=0x0000):
/Library/InputManagers/Menu Extra Enabler/Menu Extra
Enabler.bundle/Contents/MacOS/Menu Extra Enabler
11: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
12: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
13: RawCamera (436 Reg=English Loc=0x0000):
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
14: JapaneseProofing (12.2.0.090605 Reg= English Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
15: ATSHI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/ATSHI.dylib
16: fp-patch (2.2 Reg=English Loc=0x0000):
/Library/PreferencePanes/FinderPop.prefPane/Contents/Resources/finderpop-dae
mon.app/Contents/Resources/fp-patch.bundle/Contents/MacOS/fp-patch
17: Adobe Unit Types (2.0.0 Reg=English Loc=0x0000):
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit
Types
18: Unicode Encodings (2.2 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
19: EnglishSpeller (12.2.0.090605 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
20: libmx.A.dylib: /usr/lib/libmx.A.dylib
21: MicrosoftOleo: /Applications/Microsoft Office
2008/Office/MicrosoftOleo.framework/MicrosoftOleo
22: TSLicense: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
23: AppleMPEG2Codec (220 Reg=English Loc=0x0000):
/Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
24: Flip4Mac WMV Import (2.2.2.3 Reg=English Loc=0x0000):
/Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV
Import
25: Flip4Mac WMV Advanced (2.2.2.3 Reg=English Loc=0x0000):
/Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac
WMV Advanced
26: AppleProResDecoder (53 Reg=English Loc=0x0000):
/System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleP
roResDecoder
27: AppleVAH264HW (1.0 Reg=English Loc=0x0000):
/System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264
HW
28: QuickTimeFireWireDV (1290 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/Quick
TimeFireWireDV
29: AppleIntermediateCodec (145 Reg=English Loc=0x0000):
/Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInte
rmediateCodec
30: AppleVA:
/System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
31: ApplePixletVideo (1.2d18 Reg=English Loc=0x0000):
/System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePix
letVideo
32: libCGXCoreImage.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
33: Default Folder X Addition (4.2d11 Reg=English Loc=0x0000):
/Users/Rick/Library/ScriptingAdditions/Default Folder X
Addition.osax/Contents/MacOS/Default Folder X Addition
34: Carbon Patcher (kBundleVersion Reg=English Loc=0x0000):
/Library/PreferencePanes/Default Folder
X.prefPane/Contents/Resources/Default Folder
X.bundle/Contents/Resources/Carbon Patcher.bundle/Contents/MacOS/Carbon
Patcher
35: Cocoa Patcher: /Library/PreferencePanes/Default Folder
X.prefPane/Contents/Resources/Default Folder
X.bundle/Contents/Resources/Cocoa Patcher.bundle/Contents/MacOS/Cocoa
Patcher
36: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
37: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
38: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
39: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/vecLib
40: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
41: WebCore:
/System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.fr
amework/Versions/A/WebCore
42: QuickTimeComponents (1290 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick
TimeComponents
43: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
44: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
45: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
46: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
47: CoreMediaPrivate:
/System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/Core
MediaPrivate
48: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
49: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
50: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
51: InstallServer:
/System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/Install
Server
52: libffi.dylib: /usr/lib/libffi.dylib
53: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
54: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
55: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libPng.dylib
56: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
57: CoreAUC:
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
58: JavaScriptCore:
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e
59: Help:
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60: libCGATS.A.dylib:
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ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
61: PrintCore:
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ks/PrintCore.framework/Versions/A/PrintCore
62: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
63: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
64: NavigationServices:
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65: CoreText:
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ks/CoreText.framework/Versions/A/CoreText
66: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
67: Print:
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ework/Versions/A/Print
68: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
69: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
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70: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
71: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
72: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
73: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
74: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
75: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
76: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
77: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
78: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
79: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
80: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
81: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
82: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
83: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
84: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta
data.framework/Versions/A/Metadata
85: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
86: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Laun
chServices.framework/Versions/A/LaunchServices
87: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
88: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
89: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
90: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage
..framework/Versions/A/vImage
91: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
92: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
93: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
94: libz.1.dylib: /usr/lib/libz.1.dylib
95: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
96: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
97: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
98: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
99: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
100: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
101: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
102: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
103: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
104: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
105: libcups.2.dylib: /usr/lib/libcups.2.dylib
106: libauto.dylib: /usr/lib/libauto.dylib
107: QuickTimeImporters (1290 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickT
imeImporters
108: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
109: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
110: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dict
ionaryServices.framework/Versions/A/DictionaryServices
111: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.f
ramework/Versions/A/AE
112: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityF
oundation
113: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
114: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
115: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgra
mmability.dylib
116: HTMLRendering:
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ing.framework/Versions/A/HTMLRendering
117: CoreFoundation:
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n
118: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
119: libJPEG.dylib:
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ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
120: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
121: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
122: ImageIO:
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ks/ImageIO.framework/Versions/A/ImageIO
123: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
124: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
125: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
126: QuickTimeH264 (1290 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH2
64
127: CoreMediaAuthoringPrivate:
/System/Library/PrivateFrameworks/CoreMediaAuthoringPrivate.framework/Versio
ns/A/CoreMediaAuthoringPrivate
128: libbsm.dylib: /usr/lib/libbsm.dylib
129: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
130: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
131: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
132: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityIn
terface
133: QuickTimeMPEG4 (1290 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeM
PEG4
134: Shortcut:
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135: CommonPanels:
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ls.framework/Versions/A/CommonPanels
136: QD:
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ks/QD.framework/Versions/A/QD
137: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
138: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
139: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat
ion
140: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
141: libCyrillicConverter.dylib:
/System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
142: libGreekConverter.dylib:
/System/Library/CoreServices/Encodings/libGreekConverter.dylib
143: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
144: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
145: libLatin2Converter.dylib:
/System/Library/CoreServices/Encodings/libLatin2Converter.dylib
146: libLatin5Converter.dylib:
/System/Library/CoreServices/Encodings/libLatin5Converter.dylib
147: libLatinSuppConverter.dylib:
/System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.7 (Build 9J61)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1057
Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920

Microsoft Application Information:
Error Reporting UUID: B8A53CCD-2921-44E3-9A7C-1BEE526E347B
Time from launch: 1 hours, 12 minutes, 15 seconds
Total errors on this client: 26

----

FWIW, the unceremonious quitting and error reporting (with a similar report)
subsequently occurred a few more times. I've not been accessing my email via
Entourage since then; I just opened Entourage to access this newsgroup a
short while ago, and have no idea how it will behave if I attempt to
retrieve my email.

What may (or may not) be relevant is that I just upgraded to 10.5.7 a few
days ago; additionally, my nephew was using my machine in the interim --
though I don't believe he did anything that was particulalry "unusual"
(i.e., that could've contributed to this problem).
 
D

Diane Ross

It defaulted to an automatic Entourage restart; the "More
Information" button brought up the following (rather lengthy) error report:

There is a problem that is being investigated involving EXC_BAD_ACCESS. I'll
pass on your log.

In the mean time getting your data in a stable database could be a bit
tricky.

1) keep a copy in case there is some fix forthcoming

2) If you can open, try Exporting as Entourage archive (.rge) file under
File export. Most likely this will fail.

3) If the .rge fails, then download this script and export messages as MBOX
files. It will fail on the folder with corruption. If you can rename the
folder with X in front on the name to force it to be bottom you might be
able to get much of your email out.

Export folders as MBOX files (includes subfolders)
<http://www.entourage.mvps.org/downloads/scripts/jolly/Make_MBOX.zip>

You can subdivide a folder until you get to the corrupt messages.
 
R

Rick O'Shey

There is a problem that is being investigated involving EXC_BAD_ACCESS. I'll
pass on your log.


Why "all of a sudden?" Does it have anything to do with 10.5.7?


In the mean time getting your data in a stable database could be a bit
tricky.

1) keep a copy in case there is some fix forthcoming

2) If you can open, try Exporting as Entourage archive (.rge) file under
File export. Most likely this will fail.

3) If the .rge fails, then download this script and export messages as MBOX
files. It will fail on the folder with corruption. If you can rename the
folder with X in front on the name to force it to be bottom you might be
able to get much of your email out.

Export folders as MBOX files (includes subfolders)
<http://www.entourage.mvps.org/downloads/scripts/jolly/Make_MBOX.zip>

You can subdivide a folder until you get to the corrupt messages.


Earlier today, I imported all of the Entourage messages into Mail.app --
though Entourage did quit on me during my first few import attempts. I
finally got a complete import (after one of the Entourage "quits"); I then
re-did it again later. Entourage quit (again) a few minutes after starting,
but since Mail remained operational, picking up its importing activity where
it left off after I restarted Entourage. Comparing the two seemingly
complete imports to each other seemed to indicate that they were the same,
and -- AFAICT -- captured all of my email.

I _assume_ that Mail's import process serves the same purpose as the
Make_MBOX script you suggested I use. Is that a fair assumption?
 
D

Diane Ross

Why "all of a sudden?" Does it have anything to do with 10.5.7?
Nope! The SP2 updater has caused some strange things for some users. Aren't
you lucky? :)
I _assume_ that Mail's import process serves the same purpose as the
Make_MBOX script you suggested I use. Is that a fair assumption?

Yes and no. You have the messages but not in MBOX format. Apple will export
as MBOX if needed. Have you tried importing back into a new Entourage
Identity?
 
R

Rick O'Shey

Nope! The SP2 updater has caused some strange things for some users. Aren't
you lucky? :)

I am becoming increasingly unhappy (fed up?) with Microsoft and its
products.

Yes and no. You have the messages but not in MBOX format. Apple will export
as MBOX if needed.

Well, I am quite confused by all of this. For some reason, I had always
assumed Mail.app stored it's messages in .mbox format. But after importing
my Entourage messages into Mail.app today, I found that all of the
individual messages had .emlx extensions...but they were located in ".mbox"
folders -- whatever they are!
Have you tried importing back into a new Entourage
Identity?

Not as yet. I'll have to educate myself regarding creating a new identity
(something I wish wasn't necessary for me to spend time on at the moment).


(BTW: Does the Make_MBOX script you suggested offer any advantages over
using Mail to generate the MBOX files via Entourage‹>Mail‹>MBOX files?)
 
D

Diane Ross

Not as yet. I'll have to educate myself regarding creating a new identity
(something I wish wasn't necessary for me to spend time on at the moment).

That's easy. Under Entourage in the Menu bar, select switch Identities.
Click on New and Entourage opens in a new blank Identity. Select to import
from Apple Mail.

For anything that you did not transfer to Mail, you can get from your
current Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
 

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