"View by Category" messed up

[Lisa M]

I have a user on Outlook 2003 SP2 who has changed how Outlook is configuing
the View by Category when looking at a contacts folder. On one contact list
the "view by category" groups by each individual category (like I am used to
seeing). Example: If one contact has two categories assigned, the same
contact appears in each category separately. But....in the other contacts
folder when set to "view by category" there are 3 category groups listed for
a contact that has been assigned two categories...one for each and a third
that lists the 2 categories together on the grouping tab.

Example: John Brown is in the "christmas list" and "business" categories
The user has these category groups with John Brown in them: (1) christmas
list (2) business and (3) christmas,business

How did the user change it to do that? More importantly, how can I change it
back to list only the 2 category groups (1) christmas list and (2)
business????

An additional category is just way too much detail when dealing with 2500
contacts and multiple category assignments.

 

[Diane Poremsky [MVP]]

have you tried resetting the view? do the contacts have just the two
categories on assigned, and not one that has both categories which is read
as one?

 

[Lisa M]

Resetting the view wasn't successful. The contacts just have the two
categories on Assigned -- there isn't a category named (example Christmas,
Business which is read as a separate category. Thanks for replying!

 

[Brian Tillman]

Example: John Brown is in the "christmas list" and "business"
categories The user has these category groups with John Brown in
them: (1) christmas list (2) business and (3) christmas,business

I suspect, the, this person didn't click Categories and check the "Business"
and "Christmas" boxes in the "Available categories" list when assigning
categories, but typed in the string "christmas,business" in the "Category
field.

 

[Diane Poremsky [MVP]]

It doesn't matter how they selected them - it should be either way,
perfectly.

 

[Brian Tillman]

It doesn't matter how they selected them - it should be either way,
perfectly.

I tested my conjecture and find that it holds no water. Spacing after the
comma makes no difference.