View Drawing Toolbar Crashes PPT 2004

[Xroads14]

I'm working in PPT 11.1.1 on a 12" PB running OS 10.4.2.

Within the last few days, trying to open the drawing toolbar causes PPT
to lock (spinning beach ball). Force quit shows PPT "not responding."
All other toolbars and the formatting palette work fine. Drawing
toolbar displays and works in Word.

Have rebooted and repaired permissions but problem persists.

Greatly appreciate any advice.

 

[Jim Gordon MVP]

Hi Xroads,

With PowerPoint not running, try deleting PowerPoint's preference files
then empty the trash. You'll loose any previous menu and toolbar
customizations, but the problem you're having will probably be fixed.

-Jim

 

[Xroads14]

Jim -

Thanks very much. I'm not that familiar with these files. In my
Library > Preferences > Microsoft folder there is one called
"com.microsoft.PowerPoint.prefs.plist" and one called "PowerPoint
Toolbars." Should I trash either or both of these?

Best regards,
Chet

 

[Jim Gordon MVP]

Hi,

You found them!

I'd start by trashing the toolbar prefs. If things aren't right then
trash them both. You have to empty the trash before restarting
PowerPoint because in OSX things run in the trash.

-Jim