View in Reading Pane

[shell]

In Outlook 2003, I have a user who has one (and only one) email that is
appearing in gray within his reading pane. It is marked as high importance
so I thought that may be the case, but it wasn't (or at least what I could
find). Any ideas what could be causing this one to appear different?

 

[Diane Poremsky [MVP]]

as in he only sees a gray screen and it told it can't be previewed?
Importance won't cause this but digital sigs will.

--
Diane Poremsky [MVP - Outlook]



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mailto:[email protected]

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[shell]

I am not sure if I am explaining it correctly. In his reading pane, all of
his emails appear in black (not bolded as in unread) except this particular
email. You can open the email and it is black but the From: Subject: , etc
all appear in gray color (not grayed out I don't believe).

 

[Diane Poremsky [MVP]]

so if you open the message in its own window the from and subject fields are
gray?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[shell]

no. Whenever he opens the email it is black. It only appears gray in the
reading pane.

 

[Shell Clark]

This issue happened again. Same user. But today he has 3 separate emails
from 3 separate senders. You know how emails come in bolded black until you
read and then once you read they are black. These few are gray in the
reading pane instead of the usual bolded black.

so if you open the message in its own window the from and subject fields are
gray?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I am not sure if I am explaining it correctly. In his reading pane, all
of
his emails appear in black (not bolded as in unread) except this
particular
email. You can open the email and it is black but the From: Subject: ,
etc
all appear in gray color (not grayed out I don't believe).