Viewing Japanese email

[HottStuff]

I have someone who receives emails from a Japanese client. When you open
those emails, the text shows as gibberish. I have the MS Mincho font
installed, but that doesn't seem to help. I have also built a Windows XP
Japanese computer with Japanese Microsoft Office Suite.

I have changed the various settings in Outlook for International emails,
fonts, etc.

Anyone have any ideas as to how to get Outlook to view the Japanese email
automatically upon opening?

 

[Pat Willener]

Are the Japanese messages correctly encoded when they arrive; what is
the encoding used? (Most commonly ISO-2022-JP is used).

The receiving email client should be Outlook 2003 in Unicode mode. See
http://www.microsoft.com/office/ork/2003/three/ch7/OutB06.htm for more
information on Unicode options.

 

[HottStuff]

Is there an easy way to determine if the Japanese messages are correctly
encoded? Is this something that is set at the Server level?

 

[Pat Willener]

It is usually the sending email client that specifies the encoding. You
can check the received email message from View -> Options -> Internet
Headers. There should be a line containing something like
Content-Type: text/plain; charset="ISO-2022-JP"

If this line is missing or incorrect, then a non-Japanese email client
may not be able to display Japanese text correctly. (Japanese clients
have better recognition for Japanese encoding).

 

[Ben M. Schorr - MVP]

What version of Outlook are you using?

--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!