virus check engine reported an error

[Dave]

I keep getting an error saying Microsoft Outlook Connector (We could not
check the message you are trying to open for viruses because the virus check
engine reported an error. To open the unchecked message, click OK.) Why do
I get this error? Is this from a Microsoft server or is this on my machine?
Is there something I can do to fix this?

 

[DL]

Its from your intergrated anti virus

 

[Dave]

Are you saying this is from my antivirus (McAfee), not an MSN server?

 

[Milly Staples [MVP - Outlook]]

Yes. From your AV - disable any integration - it is redundant, causes all
kinds of problems, and is mostly a marketing ploy to increase the amount of
money in the vendor's pockets while decreasing the amount in yours.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dave asked:

| Are you saying this is from my antivirus (McAfee), not an MSN server?
|
| "DL" wrote:
|
|| Its from your intergrated anti virus
||
|| ||| I keep getting an error saying Microsoft Outlook Connector (We
||| could not check the message you are trying to open for viruses
||| because the virus check
||| engine reported an error. To open the unchecked message, click
||| OK.) Why do
||| I get this error? Is this from a Microsoft server or is this on my
||| machine?
||| Is there something I can do to fix this?

 

[Boopskydoolittle]

I have the same annoying problem that recently cropped up. Maybe it seems
like a basic question, but how do you "disable any integration"? (I have
Norton Internet Security and tried to turn off email scanning but it didn't
help)

 

[Diane Poremsky [MVP]]

You should be able to do it from Norton's options dialog but for best
results, you should uninstall Norton and reinstall it using the custom
option and choose not to install it.

--
Diane Poremsky [MVP - Outlook]



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I have the same annoying problem that recently cropped up. Maybe it seems
like a basic question, but how do you "disable any integration"? (I have
Norton Internet Security and tried to turn off email scanning but it
didn't
help)

Yes. From your AV - disable any integration - it is redundant, causes
all
kinds of problems, and is mostly a marketing ploy to increase the amount
of
money in the vendor's pockets while decreasing the amount in yours.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dave asked:

| Are you saying this is from my antivirus (McAfee), not an MSN server?
|
| "DL" wrote:
|
|| Its from your intergrated anti virus
||
|| ||| I keep getting an error saying Microsoft Outlook Connector (We
||| could not check the message you are trying to open for viruses
||| because the virus check
||| engine reported an error. To open the unchecked message, click
||| OK.) Why do
||| I get this error? Is this from a Microsoft server or is this on my
||| machine?
||| Is there something I can do to fix this?