Virus scans

[Clueless in Australia]

I am using Word 2000 (on stand alone computer). When I open Word or a
document I am getting ‘requesting virus scan’. I have read about turning
‘auto protect’ off in Nortons but I’m concerned if I do this that Word
attachments received on emails in Outlook Express wont be scanned.

When I turn Nortons off (to confirm this is the problem) then open Word or a
document it still comes up with ‘requesting virus scan’. I have another
stand alone computer with same set up and Word doesn’t run a virus scan.

Appreciate any suggestions.

 

[Graham Mayor]

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

NOTE! You DON'T turn off Norton, only its Office Plug-in, which has nothing
to do with e-mail scanning.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG7\avgoff2k.dll"

Office MVP Beth Melton recently reported her discovery that "If there are
any WLL add-ins in the Startup folders they will trigger this message even
if the user doesn't have any type of virus scanner enabled. Apparently, MS
is using the virus scanning engine to check for macros in WLL files and as a
result it triggers the message. Note other than checking for macros it isn't
actually performing a virus scan....One add-in I know of that still uses a
WLL is EndNote." So you might check your Word and Office Startup folders for
..wll files.


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Graham Mayor - Word MVP


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[George]

I had the same problem and after much searching discovered that
the virus scan didn't come from NAV, but from Windows Defender.
If you have WD (look in C:\Program Files), then run this command
from Start > Run:

regsvr32 /u "c:\program files\windows defender\mpoav.dll" (do a
copy/paste to avoid typing errors).

By the way, don't turn off Auto Protect in NAV, just disable the
Office Plugin by going to Options > Other > Miscellaneous >
deselect Enable Office Plugin. You didn't mention which NAV you
have, but in NAV 2005 that is how to get to it.

Hth,

George


"Clueless in Australia"