Visio 2003 Org Chart wizard problem

[wmich]

I previously used the wizard in an older version of Visio to create an org
chart from the Exchange database. ( it worked great) I now have Visio 2003
Pro and it only displays two employees for a manager. I’ve tried setting it
for automatic and 8 levels with the same results. If I look in Outlook
address book at a manager's properties I can see all of the direct reports
and if I look at the direct reports I can see the managers. What setting am
I missing to see the others?

Visio 2003 SP1
XP SP2
Exchange 2003 6.5
MS Office 2003 SP1

 

[Mike Mueller [MSFT]]

I seem to remember a similar problem I ran across when testing the Wizard
with Active Directory. There was a setting in AD that limited the number of
objects returned in response to a query and I was exceeding that limit,
causing only part of the organization to be returned. You may be
encountering something similar. Unfortunately I dont recall how I found or
changed the limit but I do know that it was in Active Directory.

Hope this helps

 

[wmich]

Thanks I'll poke around in AD for a limit. Why do the people running Visio
2002 see all of the reports? It is only Visio 2003 that has the problem.

 

[Mike Mueller [MSFT]]

If Visio 2002 users are seeing all the reports then it may be a different
problem. The wizard uses MAPI to access Exchange and I honestly don't know
if there were any significant changes in that area between 2002 and 2003.
Worth looking into though.