Visio 2003 SP2 Printing Bug

[miketones]

I want to report a bug in Visio 2003 SP2.

When I print 2 or 3, collated copies of a 3 page document from Visio 2003
SP2 to a Xerox Phaser 7300DN, I only get the first copy. If I print the same
document with collation off, I get the correct number of copies. I do not
have the same problem when I print from a fresh install of Visio 2003.

Here are some of the things I tried to fix the problem. I tried reinstalling
the print drivers. I tried switching between PCL and PS drivers. I tried
different revisions of the document. And I tried printing from a different
computer. The only thing that works is re-installing Visio 2003 and leaving
it unpatched.

I'm willing to try other scenarios.

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http://www.microsoft.com/office/com...e1c9fd8dd21&dg=microsoft.public.visio.general

 

[miketones]

Why hasn't anyone responded to my thread?

 

[Aaron Rykhus [MSFT]]

Thank you for taking the time to report this. We are aware of this issue and
unfortunately there is not a fix for this in Visio at this time. This is
definately important as we have had others report this and hope to have fixed
in the future.

I take it by unpatched you're using the Visio 2003 release to manufacturing
(RTM) build 3216. I know there were fixes to printing issue since that build
and it appears there were some fixes to other printing issues in Visio 2003
that caused this.

I'm not sure where you're turning collate off (Print dialog box or Printer
Properties), but with some printers, I've seen that turning off collate in
the printer properties dialog box on some printers does workaround this. That
is, in the Visio File/Print dialog, selecting the printer, clicking
Properties and setting collate to No; then making sure the Collate check box
in the Print dialog box is checked and printing.

Using one Xerox Phaser printer in a test as the default I saw that just
clicking File/Print/Properties/OK/set copies/OK did the trick but on another
Phaser it didn't.

It is not specific to Xerox though as I've seen this on HP duplex printers
as well.

If I have any more on the status of this I'll try to get a separate post out
on this newsgroup.


Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation
--------------------------
This posting is provided "AS IS" with no warranties, and confers no rights

Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation

 

[miketones]

Thanks. Those workarounds are interesting, but it is much easier to simply
use the earlier version of Visio.

 

[miketones]

As a side note, you have to disable Microsoft Updates otherwise the service
will keep re-installing the service pack in the background.

 

[estephen]

I have also seen this in Visio 2007 with SP1.

Thank you for taking the time to report this. We are aware of this issue and
unfortunately there is not a fix for this in Visio at this time. This is
definately important as we have had others report this and hope to have fixed
in the future.

I take it by unpatched you're using the Visio 2003 release to manufacturing
(RTM) build 3216. I know there were fixes to printing issue since that build
and it appears there were some fixes to other printing issues in Visio 2003
that caused this.

I'm not sure where you're turning collate off (Print dialog box or Printer
Properties), but with some printers, I've seen that turning off collate in
the printer properties dialog box on some printers does workaround this. That
is, in the Visio File/Print dialog, selecting the printer, clicking
Properties and setting collate to No; then making sure the Collate check box
in the Print dialog box is checked and printing.

Using one Xerox Phaser printer in a test as the default I saw that just
clicking File/Print/Properties/OK/set copies/OK did the trick but on another
Phaser it didn't.

It is not specific to Xerox though as I've seen this on HP duplex printers
as well.

If I have any more on the status of this I'll try to get a separate post out
on this newsgroup.


Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation
--------------------------
This posting is provided "AS IS" with no warranties, and confers no rights

Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation

 

[Vaughn]

I am experiencing this same problem in Visio Standard 2003 with SP3. It looks
like a year later they still haven't resolved this.

 

[Jim]

I too am having the same problem with Visio Standard/SP3 and an HP Laserjet
4Plus and a DeskJet 5800.

Jim

 

[washredsk]

Still no fix to this issue even with sp3! Come on MS We need to print
multiple copies of files without having to turn off collate. Same thing
happeing using Lexmark printers.