Visio 2007 Pro on Vista crashes on exit

[JohnC]

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:

Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, >faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, >exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application >start time 0x01c84258fbff7423.

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.

 

[Al Edlund]

I believe there has been similar reports with a conflict with bluetooth.
al

 

[JohnC]

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

 

[Al Edlund]

sorry, I don't know. I'm one of the lucky ones that doesn't crash.
al

 

[RonN]

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John

 

[RonN]

I also had this same problem with Visio 2003 that is installed on a Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me. Just
so you know, I did not have any add-ins added.

Thanks
Ron

 

[Mr. 53]

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

 

[Cornfleek]

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not able
to disable the add-in, unless I started the VISIO.exe file and did a "run as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

 

[Barb Way]

Glad to know you sorted it out. We have an article on the KB now which
describes the method you discovered as well
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;937997
).

Enjoy Visio!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
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Thread-Topic: Visio 2007 Pro on Vista crashes on exit
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Subject: RE: Visio 2007 Pro on Vista crashes on exit
Date: Tue, 27 May 2008 02:46:01 -0700
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Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not
able
to disable the add-in, unless I started the VISIO.exe file and did a "run
as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

stamp 0x46d4ae1d, >faulting module ntdll.dll, version 6.0.6000.16386, time
stamp 0x4549bdc9, >exception code 0xc015000f, fault offset 0x00077bf3,
process id 0xc54, application >start time 0x01c84258fbff7423.

 

[SharonFinLV]

Thank you SOOO MUCH for this post. The two COM Add-ins that I had were
PDFMaker and "Send to Bluetooth". Thanks to everyone's input, I simply
unchecked the "Send to Bluetooth" and presto, problem resolved.

-Sharon

Glad to know you sorted it out. We have an article on the KB now which
describes the method you discovered as well
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;937997
).

Enjoy Visio!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------
Thread-Topic: Visio 2007 Pro on Vista crashes on exit
thread-index: Aci/3njgfF5GiKIgSSWgxTIzdiEiTQ==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Q29ybmZsZWVr?= <[email protected]>
References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
Subject: RE: Visio 2007 Pro on Vista crashes on exit
Date: Tue, 27 May 2008 02:46:01 -0700
Lines: 59
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
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Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:7882
NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
X-Tomcat-NG: microsoft.public.visio.general

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not
able
to disable the add-in, unless I started the VISIO.exe file and did a "run
as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".

stamp 0x46d4ae1d, >faulting module ntdll.dll, version 6.0.6000.16386, time
stamp 0x4549bdc9, >exception code 0xc015000f, fault offset 0x00077bf3,
process id 0xc54, application >start time 0x01c84258fbff7423.