Visio 2007 Trial Install

[MS Tex]

I downloaded and attempted to install the trial version of Visio 2007 with no
prior installations of the product present on my system (including
uninstalled versions). I am currently running Office 2003 for all other
Office applications.

Upon selecting Start/Run and then selecting the trial version X12-30351.exe
file, the program presents the screen request verifying you would like to run
the program. I select "Run" and the program provides the "extracting
files...." screen, which disappears once complete. The desktop re-appears as
of the original display prior to running the program and nothing else occurs.
Within 30 seconds to a minute the whole system locks up requiring a hard
reboot (via the power button) to restore the system. All unnecessary programs
including CA Etrust virus scan were deactivated during the install attempts.

I deleted and downloaded the program a second time thinking that the
original download was corrupted with no success. The MS Knowledgebase has no
reference to this problem and email support requires a PID, which I do not
posses since the product did not install. I have also completed a thorough
review of all programs and services running on the system to ensure nothing
was in error.

Any suggestions or information is appreciated.

MS Tex

 

[MS Tex]

I am running XP SP2 for the operating system.

 

[Aaron Rykhus [MS]]

Delete all temp files under the current users profile. To do this, click
Start, click Run, type %temp%, and press the Enter key or click the OK
button. Click the Edit menu, click Select All, and delete everything. Some
files may be in use, but delete what you can. You may have to do Edit/Select
All several times.

If that doesn't yield any progress, try installing under a different user,
and make sure that the user that you are trying to install with is a member
of the Administrators group. Ideally, a new user that is a member of the
Administrators group.