Visio 2007, Vista 64, VISIO.EXE 32 stays loaded, 100% CPU

[James Robertson]

Whenever I run Visio 2007 under Vista 64, it starts a process, VISIO.EXE
32 which takes about 50% of the CPU. Sometimes it starts two copies and
then it takes 100%.

I used this visio under XP and it did not do this.

I have all the MS patches in as well as everything from Lenovo for the
Thinkpad. It is running Core 2 Duo with 3 Gig of ram.

 

[Barb Way]

It's likely that your issue is related to an add-in that does not shut down
properly. There is an article on this topic in the KB.

937997 Visio 2007 crashes, or the Visio.exe process is still running after
you exit Visio 2007 on a Windows Vista-based computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;937997

For the Lenovo equipment, I know there is one updated release for download
here :
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67250&se
lectarea=SUPPORT&tempselected=5&brand=Notebooks%20and%20handhelds
You will need to verify that it applies to your specific hardware, of
course.


Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.