Visio change position type

[stefanbonnarens]

Hi

Everytime i want to change the position type in Visio, the popup box that
appear and where you can choose the new position type is blank.
However when i click on it the position type changes, so i think it has
something to do with the color not being presented correctly.

Do you know how i can fix this

regards

 

[Paul Herber]

Hi

Everytime i want to change the position type in Visio, the popup box that
appear and where you can choose the new position type is blank.
However when i click on it the position type changes, so i think it has
something to do with the color not being presented correctly.

Do you know how i can fix this

Does this happen with a new org chart?
Does the org chart main menu appear?

 

[stefanbonnarens]

Hi Paul

This happens with a new org chart

Regards

 

[Paul Herber]

Hi Paul

This happens with a new org chart

Does the org chart main menu appear?

 

[stefanbonnarens]

Hi Paul

Yes it does. Specifically it is only with the change position type menu.
I've tried to reinstall visio but it wasn't succesful.

Regards

Stefan Bonnarens

 

[James W.]

I believe Microsoft is aware of this issue it only occurs under very specific
conditions. However there is not a fix available at this time.

James W.

 

[sumatradc]

We found to fix this particular problem, user must have full admin rights to
this workstation (at least during the repair process). Open
Visio-Help-Detect&Repair. During the repairing option and be sure to CHECK
the "disccard my customized settings and restore default settings" options
and then hit "start". I honestly don't
know what keystrokes or settings the user originally hit to screw the
configuration but this process corrected my user's issues. Good luck!