Visio crashes Windows XP on scrolls and pans

[Michael S]

I have found an unrepeatable crash that happens upon scrolling and panning
across a drawing. After doing a pan, the entire machine will crash. My
monitors turn off (actually act like the computer is off). THere is no blue
screen (I have enabled them) and I have to hard cycle the computer.

Outlook running alone also can cause this problem and I don't even need to
be actively using it. But this is rare. Visio does it much more often, even
after being in the application for less than 5 minutes.

I ran the Office tool that checks for installation problems, and it did find
one bug. I hope that that solves my problems, but it's been too early to
tell.

 

[Paul Herber]

On Fri, 14 Jul 2006 06:33:03 -0700, Michael S <Michael

I have found an unrepeatable crash that happens upon scrolling and panning
across a drawing. After doing a pan, the entire machine will crash. My
monitors turn off (actually act like the computer is off). THere is no blue
screen (I have enabled them) and I have to hard cycle the computer.

Outlook running alone also can cause this problem and I don't even need to
be actively using it. But this is rare. Visio does it much more often, even
after being in the application for less than 5 minutes.

I ran the Office tool that checks for installation problems, and it did find
one bug. I hope that that solves my problems, but it's been too early to
tell.

This sort of behavious is usually caused by the graphics card drivers.
Either update the drivers or (if appropriate) reduce the hardware
acceleration.

 

[Michael S]

I turned off acceleration entirely for both monitors and I have the latest
driver for my radeon 7k card. Even without any office application running,
I'm still getting crashes... not fun.

 

[Redflowers]

What type of virus protection are you running? Sometimes, my spyware will
kick in right when I am using visio and freeze my desk-top. I have had to
change its times for running a sweep. I would check those areas.

Also in my Laptop, which is 5 years old a problem like the one you are
telling us occurs. Mine is because the modem is going, so another spot maybe
you to check.

Best of Luck!

 

[Michael S]

I fixed it -- I think. It was crashing basicly as soon as it came up and as
soon as I opened windows explorer. After looking on the net, this dell
system seems to have alot of capacitor problems, so the IT people replaced
the motherboard and the problem hasn't occured. It's just funny how the
installation of office beta occured just as this problem showed up.

Sorry for the false alarm.