Visio Org Chart from Exchange

[Chris]

Hi,

Apologies if this is the wrong group for a Visio query, but I cannot seem to
find any Technet newsgroups specifically for Visio.

I am running Visio 2007 Professional and Exchange 2003 std SP2.

I am trying to create an org chart from Exchange data with the 'import org
data' wizard in Visio and choosing Exchange server directory. The directory
is populated and users have managers set in AD, these show as manger and
direct reports in the global address book.

When I complete the wizard, only the user I have chosen to be at the top of
the page is shown. No subordinates are shown.

I have seen a few other similar queries in the groups, but no solutions.

Is this a permissions issue? The account I am running Visio from is a
delegated Exchange admin.

Many thanks in advance for any help, I really don't want to have to enter
all the info manually!

Regards,

Chris.

---------------

 

[Chris]

I have answered my own question.

The problem seems to be related to using 'cached mode' in outlook on the
machine which you are running Visio and creating the org charts.

With cached mode switched off and outlook restarted, Visio builds the org
charts from the info in AD beautifully.

Regards,

Chris.