Visio Org charts 2003 and 2007

[Adrian Marsh]

Hi,

I've already posted to the .general newsgroup for this, but after
calling two numbers at microsoft and talking to the Concierge chat,
they've now pointed me to the "managed" newsgroups.. So I'm re-posting
here..

I'm trying to use the Org chart wizard in Office Visio to draw up our HR
staff list. I've tried in both 2003 and 2007, but I keep getting an
error from visio about "Employee name "xyz" is not in your organization
data".

I've configured the GAL in our SBS 2003 server with all the appropriate
organisation info (who reports to whom). The GAL in Outlook works fine,
and shows the sub-ordinates to "xyz" employee. Follow a KB article
about cached GALs, I've switched my Exchange profile in Outlook to
non-cached, and tried to force a GAL download... I've even tried this on
a second machine.

I was able to get this to work once, but after a reboot (patches) it no
longer works again..

My HR lady needs this to work, and I can't see what I'm doing wrong.

I get the error when I choose any employee, yet Visio is able to show me
a list of users from the GAL to choose as the name at the top of the page.

Any ideas?

Thanks

Adrian

 

[Barb Way]

Adrian -

Here are two articles that may apply to your problem.

The first discusses possible issues with missing info in the reporting
structure. I don't think it applies to you, but wanted to share the link
in case.
831068 "Employee name "<Name>" is not in your organization data" error
message when you use the Organization Chart Wizard to add a name from an
Exchange Server directory to an organization chart in Visio 2007 or
in Visio 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;831068

The second is about an update for Visio 2003 (only) which will help solve a
problem with relatively small (under 500 user) Exchange databases.
928673 Description of the Visio 2003 post-Service Pack 2 hotfix package:
January 8, 2007
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928673

This update for Visio 2003 is available as a hotfix, and also planned for
inclusion in the next Service Packs for both Visio 2003 and Visio 2007.
You can request the hotfix through a support incident, which you can
initiate by calling the toll free number:
(800) MICROSOFT (642-7676)

There is no charge for support to request an existing fix for a known
issue, you should simply need to identify your issue and the article for
the hotfix and request tech support assistance with receiving and testing
the fix for your issue.

I hope that helps!

Barb Way
Office / Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Adrian Marsh]

Thanks Barb,

I've put in the support call, just waiting on the email (the first KB
was what I'd already seen).

Adrian

 

[Barb Way]

Adrian - I hope that the fix resolves the issue for you, as it seems it
should.

Also, if you have any feedback on query words that you used to search, I
would be glad to provide feedback and update the article to make it more
findable!


Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Adrian Marsh (NNTP)]

Sure...

BTW I tried the hotfix.. I still have to switch off Caching in Outlook
to make it work, but at least I can now produce the org charts (though
this will not work as well for my Mobile/laptop users).

I actually had quite a hard time finding *any* documentation about
issues with Visio in the KB.

I tried:

"visio org chart", but it returned articles about dragging stencils and
the like, not really issues with the org chart.
"visio not in organizational data" - also returned no results, although
those keywords are the main error message..

I also found there wasn't much documentation in Visio (Help or online)
about what was needed to set up the AD layout so this would work - it
just says contact your Admin (which is me, but it doesn't say what is
actually needed to be configured - as the admin, sure I "thought" I had
it right as I couldn't see anything more to configure, but I wasn't
*sure* as the error message indicates that something is missing in the
config).

Adrian

 

[Barb Way]

Thanks for the follow-up. I've requested the addition of the query words
"Organization" "Missing" and "Data" to the existing list, to improve the
keyword searches.

By the way - there is an older MSDN article on "Using the Visio 2002
Organization Chart Solution" which may be interesting, as well as some good
links. You are correct, though, that we don't have content specific to the
use of AD data, since we don't connect directly to AD itself. There is
content on using AD information for network diagrams
<http://msdn2.microsoft.com/en-us/library/bb226689(office.11).aspx>, for
instance, but not specific to Organization Charts themselves.

Feel free to leave comments on articles at any time to help us expand or
correct information to better help you out!

Barb Way
Product Support - Visio
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.