Vista Home Premium and Outlook 2003-> Outlook 2003 SMTP failure

[Juan]

I installed Vista Home Premium 32-bit and installed a fresh copy of Outlook
2003 32-bit. Applied all updates, etc.

I set up a new outlook email account with my existing ISP POP3 and SMTP
information - I know how to do this as I have been doing it regularly now for
6+ years. All authorizations are correct and I am able to verify that I can
connect to the SMTP server and send outgoing email by using smtpdiagnostics
from www.smtpdiagnostics.com.

Unfortunately, Outlook 2003 fails to connect to the SMTP server: when I try
to test the account settings from within Outlook email accounts 'Test Setup'
I get the following pop up error during send:

"Send test e-mail message: Outlook could not logon to the outgoing mail
server (SMTP). The Problem could be the server name, your server may require
authentication, or your server may not support SSL. Verify authentication and
SSL options under More Settings."

I turned on Outlook login and I can see that during the SMTP connection that
Outlook seems to be truncating information. Excerpt from OPMlog.log is
below. I deliberately replaced the encrypted data with [Obfuscated]:

2007.03.04 18:04:02 SMTP (smtpauth.earthlink.net): Finding host
2007.03.04 18:04:02 SMTP (smtpauth.earthlink.net): Connecting to host
2007.03.04 18:04:02 SMTP (smtpauth.earthlink.net): Connected to host
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx>
220-elasmtp-spurfowl.atl.sa.earthlink.net ESMTP Exim 4.34 #1 Sun, 04 Mar 2007
21:06:09 -0500
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 220-NO UCE.
EarthLink does not authorize the use of its computers or network
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 220 equipment to
accept, transmit, or distribute unsolicited e-mail.
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): [tx] EHLO Office
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx>
250-elasmtp-spurfowl.atl.sa.earthlink.net Hello Office [71.112.80.138]
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 250-SIZE 14680064
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 250-PIPELINING
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 250-AUTH PLAIN LOGIN
CRAM-MD5
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 250-STARTTLS
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 250 HELP
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): Authorizing to server
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): [tx] AUTH LOGIN
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 334
[Obfuscated]2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): [tx]
[Obfuscated]
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 334 [Obfuscated]
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): [tx] *****
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 535 Incorrect
authentication data
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): Retrying authorization
2007.03.04 18:04:06 SMTP (smtpauth.earthlink.net): Disconnected from host
2007.03.04 18:04:06 SMTP (smtpauth.earthlink.net): End execution

Note above lines:
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): [tx] *****
2007.03.04 18:04:03 SMTP (smtpauth.earthlink.net): <rx> 535 Incorrect
authentication data

When I use smtpdiagnostics there is more data that is sent whereas the
Outlook log shows [tx] followed by 5 asterisks.

I have seen reports in other newsgroups about a similar problem. I've
disabled all firewalls/scans, etc. plus the same mail account settings, etc
work on my WinXP SP2 machine with Outlook 2003 with latest patches/SPs.

I suspect this is not an isolated incident....

 

[pcsimple]

I have similar problem. Outgoing messages will not send in outlook 200
after I bought a new Vista Machine and installed outlook2003 on it
Also, my ISP is Earthlink, could there be a link here?
Anyone else experience this issue