Vista Word 2007 Crashes

[Expatxxx]

Hello,

I am using Vista Ultimate with the new Office 2007 on a high end Toshiba
Laptop. Had been working well but Word now crashes after use it once, I mean
first time works, but when closed can not re-open without having to reboot.

I run Word in "Compatability mode" for XP as my clients are still on XP and
can't usethe new format yet. My suspicion is that a new program I started
using, ScanSoft PaperPort 11, may be the culprit as it was after usingit that
the problems started. That program makes PDF's of word docs. I have checked
the updates for both programs, installed SP1 for Vista, re-installed Office,
and ran the office diagnostics, and still having the problem. Diagnostics
returned:

Problem signature
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: StackHash_ffca
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: ffca
Additional Information 2: 8e3217bf1909c3a6680e4d9cb1ba28c0
Additional Information 3: 15f3
Additional Information 4: 3c600de00c37a7342da8d3cf72fa03ed

Any help would be appreciated, thank you.

 

[Terry Farrell]

Yes: ScanSoft is incompatible with Office 2007. Check with ScanSoft to see
if they have updated their macros that get plugged into Office.

 

[Expatxxx]

Thanks Terry.

Yes: ScanSoft is incompatible with Office 2007. Check with ScanSoft to see
if they have updated their macros that get plugged into Office.