Visual tear when scrolling

[dmj319]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Someone posted an earlier thread on this topic:

<http://www.officeformac.com/ProductForums/Word/919/0>

but it is now closed, and wasn't resolved, and I didn't find any other follow-up. I am frequently encountering garbled text as I scroll down a page in word draft view (especially when clicking with the mouse on the little scroll buttons on the left of the screen). This brings back bad old memories from problems with older versions of Word that I hadn't run into with Word X or 2004. To get back to work I have to do some more scrolling to get the machine to reset the screen. Annoying.

I'm using an older laptop (1.33 GHz PowerPC, with 1 GB of SDRAM), if that helps any (or you think it is hurting me). I'm using the 12.1.1 update.

Thanks for any help,

David M. Johnson
Carbondale, Illinois

 

[CyberTaz]

Hi David -

The limited amount of RAM is certainly not helping and may be the actual
cause. It could also be at least partly attributable to the video
limitations of the system.

I believe there were similar reports when 2008 first came out, but AFAIK it
was resolved quite quickly. Does it help to work in Draft view?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Jeff Byrne]

I experience the same tearing on a daily basis, using a MacBook pro with a dedicated video card and 2GB of RAM. Surely my system is sufficient for scrolling text in a window?

It occurs in Draft View, but not in Page Layout View - and since the latter would seem to be more demanding, it seems like a clear bug to me.

Hi David -





The limited amount of RAM is certainly not helping and may be the actual
cause. It could also be at least partly attributable to the video limitations
of the system.





I believe there were similar reports when 2008 first came out, but AFAIK
it was resolved quite quickly. Does it help to work in Draft view?





Regards |:>) Bob Jones [MVP] Office:Mac

Version: 2008 > Operating System: Mac OS X 10.4 (Tiger) > Processor:

Power PC > > Someone posted an earlier thread on this topic: > > > > but
it is now closed, and wasn't resolved, and I didn't find any other > follow-up.
I am frequently encountering garbled text as I scroll down a page > in
word draft view (especially when clicking with the mouse on the little

scroll buttons on the left of the screen). This brings back bad old

memories > from problems with older versions of Word that I hadn't run
into with Word X > or 2004. To get back to work I have to do some more
scrolling to get the > machine to reset the screen. Annoying. > > I'm
using an older laptop (1.33 GHz PowerPC, with 1 GB of SDRAM), if that

 

[Tim Murray]

The limited amount of RAM is certainly not helping and may be the actual
cause. It could also be at least partly attributable to the video
limitations of the system.

As do others, I have 2 GB of RAM and it happens to me too, even when it's the
first and only app running after boot.

 

[John McGhie]

Whereas it doesn't happen -- at all -- on my weenie little MacBook

I suspect that it's a graphics card driver issue. It might pay to check
around and see if there is an updated driver for the video card.

Cheers

As do others, I have 2 GB of RAM and it happens to me too, even when it's the
first and only app running after boot.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[CyberTaz]

.... There are also a number of firmware, keyboard & other updates
specifically for MBPs which do *not* get picked up by Software Update. It
might be a good idea to have a look & apply any that you may have missed -
they've resolved a number of similar issues for me... I was on the verge of
sending mine back until I found these fixes

http://www.apple.com/search/downloads/?q=macbook+pro

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Mike in MN]

I have been having the same problem in normal or page layout view, and it only happens when I scroll with the touchpad or mouse. If I use the scroll bar/ buttons in Word, it always works beautifully.
To me, it looks like text is overlapping - and if I place my cursor somewhere and start typing in the affected area, it ends up somewhere completely different in the 'real' document than where it appears to be on the screen.
I'm also using a MBP w/ 2GB RAM, and I've got the latest Leopard & Office 2008 updates.
This is really an annoying issue, as it means I can't use touchpad scrolling.

And it only happens in Word, so I don't think it's a system issue.

 

[John McGhie]

Use Help>Send Feedback to send your report in to Microsoft. They won't see
it here.

I think it's a graphics driver issue because your system has an independent
graphics card, mine doesn't... But you could be right.

The more reports they get, the more information they have to work on and the
sooner they will get around to looking into the issue.

Cheers

I have been having the same problem in normal or page layout view, and it only
happens when I scroll with the touchpad or mouse. If I use the scroll bar/
buttons in Word, it always works beautifully.
To me, it looks like text is overlapping - and if I place my cursor somewhere
and start typing in the affected area, it ends up somewhere completely
different in the 'real' document than where it appears to be on the screen.
I'm also using a MBP w/ 2GB RAM, and I've got the latest Leopard & Office 2008
updates.
This is really an annoying issue, as it means I can't use touchpad scrolling.

And it only happens in Word, so I don't think it's a system issue.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]