Voice Autodialling Contacts with external modem

[TonyB]

At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this does not
use a modem I removed the card to make room for another. At work I always
used the auto-dialling facility in Outlook for making voice calls, and having
now retired and copied all my Outlook contacts to home, I want to continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it between
another provider's (NTL) phone socket (doubled with a phone instrument) and a
USB port on the PC, but when I tell Outlook to dial a contact it says "Call
cannot be completed as dialled". Clicking Line Properties gives "An Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to make
Outlook see the modem and dial my contacts.
Many TIA.

 

[Russ Valentine [MVP-Outlook]]

Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have. You
can ask in a Windows group if your type of line can be made to work with the
Windows dialer.

 

[Diane Poremsky]

You'll need drivers which support dialing. If BT's hub supports voice and
if they had a driver that allowed you to call from a computer, it would
work.

 

[TonyB]

Many thanks, but I may have confused the issue by mentioning the BT Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have. You
can ask in a Windows group if your type of line can be made to work with the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]

At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this does
not
use a modem I removed the card to make room for another. At work I always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.

 

[Russ Valentine [MVP-Outlook]]

Again, you have a Windows question, not an Outlook question. I have no idea
whether the Windows dialer supports USB modems. I suspect it does not.
--
Russ Valentine
[MVP-Outlook]

Many thanks, but I may have confused the issue by mentioning the BT
Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of
dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have.
You
can ask in a Windows group if your type of line can be made to work with
the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]

At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a
Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this
does
not
use a modem I removed the card to make room for another. At work I
always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to
continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it
between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears
in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.

 

[Diane Poremsky]

only if the modem driver supports it.

Many thanks, but I may have confused the issue by mentioning the BT
Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of
dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have.
You
can ask in a Windows group if your type of line can be made to work with
the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]

At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a
Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this
does
not
use a modem I removed the card to make room for another. At work I
always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to
continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it
between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears
in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.

 

[TonyB]

Mnay thanks to you both. I've just searched the Windows discussions and
nothing helpful; will try Zoom again to see if their USB modem driver
supports voice.
Tony.

Again, you have a Windows question, not an Outlook question. I have no idea
whether the Windows dialer supports USB modems. I suspect it does not.
--
Russ Valentine
[MVP-Outlook]

Many thanks, but I may have confused the issue by mentioning the BT
Homehub
and broadband. I was hoping it might be possible (question 1 below), but
from looking at other postings I'll have to forget the possibility of
dialing
using broadband.
So what I now need is help on question 2, ie setting up the new Zoom
faxmodem which is connected to a completely separate bog-standard analog
phone line. I think the problem may be USB: can Outlook dial through a USB
modem? If so, what are the settings in Outlook?
Many TIA,
Tony.

Not an Outlook issue. Outlook only uses the Windows dialer which can only
use a standard analog phone line. That doesn't sound like what you have.
You
can ask in a Windows group if your type of line can be made to work with
the
Windows dialer.
--
Russ Valentine
[MVP-Outlook]
At home I use Outlook 2002 SP3 under Windows XP Professional SP2 on a
Dell
8200 PC. Broadband internet access is via a BT Home Hub, and as this
does
not
use a modem I removed the card to make room for another. At work I
always
used the auto-dialling facility in Outlook for making voice calls, and
having
now retired and copied all my Outlook contacts to home, I want to
continue
the auto-dialling.
BT say their Home Hub is only a router, not a modem, so cannot dial. I
therefore bought a Zoom V92 External USB Faxmodem and connected it
between
another provider's (NTL) phone socket (doubled with a phone instrument)
and a
USB port on the PC, but when I tell Outlook to dial a contact it says
"Call
cannot be completed as dialled". Clicking Line Properties gives "An
Internal
Error occurred in the automatic phone dialer". The USB Faxmodem appears
in
Control Panel/System without any errors.
Can anyone pse help by either:
1. Suggesting how I can make Outlook autodial voice calls via the BT
Homehub; or
2. Telling me the correct settings for Outlook and the USB Faxmodem to
make
Outlook see the modem and dial my contacts.
Many TIA.