Voting Buttons Tracking Not Working (Outlook 2003)

[Diana]

For a certain form that I use tracking buttons in, I have my Delivery options
(under Options) set to save the sent message in a subfolder in my Inbox.
This has always worked until a couple of days ago. However, starting
yesterday, the sent e-mail no longer has the tracking history tab.

Can you explain why this should be happening? (I had another user send an
e-mail with voting buttons and choosing to save the sent e-mail in a
subfolder of her Inbox under Delivery options, and this is working fine for
her.)

 

[Judy Gleeson \(MVP Outlook\)]

Voting requires you to:

a) leave the sent item in the Sent items folder
b) open every response.

Tracking occurs once you have opened the first response and not before.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..

 

[Diana]

This form has always been saved by default into the subfolder of my Inbox,
and the tracking options have always worked. My co-worker, as I mentioned in
my prior post, did the exact same thing in an e-mail yesterday, choosing to
save the sent e-mail yesterday in a subfolder of her Inbox which is named
exactly the same as mine, and she did receive the tracking history (under
Options/Save sent messages to, and Browsing to the folder in which to save
the sent e-mail). Therefore, it is NOT true that the e-mail must be in the
Sent Items folder in order for tracking to work. We are not MOVING the
message to another folder, we hare defaulting it to save under Options to
folder other than Sent Items.

Also, this has been working in this fashion for well over a year, so I'm at
a loss explain why it should suddenly stop working.

Any help on this would be greatly appreciated -- I'm under the gun on this
one.

Thanks.

 

[Judy Gleeson \(MVP Outlook\)]

Have you had any uodates in the last few days? Or installed any add-ins?

Run office diagnostics.

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..