David in Denver said:
Excuse me - I was merely seeking help, not reprimand. I didn't "chose
not to
report" to you -- there have been no error messages received - none,
zero.
If you don't get any errors in Outlook then Outlook must not be getting
told there are any mails in your mailbox. Outlook can't do anything
when the mail server returns zero items for a LIST command that it sent
to the mail server.
You could enable the troubleshooting logging in Outlook but you would
need to understand the POP3 commands that Outlook sends to the mail
server, or post them where someone else could inspect them (but munge
out your account and address info). You never did mention what status
was listed in the Progress dialog window. Does it show that it
retrieved any messages? Did it show any errors? If you opted to hide
that dialog, you will need to change that option to show it or use the
menu navigation to redisplay the Progress dialog. Not all errors are
going to blast a popup in your face. If you enable the troubleshooting
logging, enable only one e-mail account in Outlook if you have more than
one. That eliminates having more than one account's mail session all
jumbled together in the logfile with the commands for the other
accounts.
You said that "messages are incoming to comcast.net". How do you know
that? Did you use the webmail interface to your mailbox to see there
are messages there? POP3 doesn't have any flags to denote which
messages have been retrieved previously so it is up to the e-mail client
to track which mails it got from your mailbox before. Did you send a
new test mail to your Comcast e-mail address (using something other than
Outlook, like OE or the webmail interface) to see it appear on the mail
server in your mailbox using the webmail interface? Once it appears
there and because it would be a new item to Outlook then see what
Outlook does.
Yes, I actually have an Outlook account. Of course I contacted
Comcast, but
I've done all they suggested as I previously wrote here.
Look at your original post. Where in it is all this "previous" info?
It wasn't in THIS thread in your starting post. Doesn't look like you
have any other prior post that had it, either, as a Google Groups search
on you doesn't show any prior post from you outside of this thread (see
http://groups.google.com/groups?scoring=d&q=author:"david+in+denver"+group:microsoft.public.outlook.general).
Normally Comcast and other ISPs will not support Outlook. They don't
have the time to train their techs on every e-mail client out there.
They typically focus on just one. Often it is Outlook Express. Did you
ever try to get e-mail working in Outlook Express? If you get it
working there then you have a basis for starting to debug problems in
Outlook.
Have you tried disabling e-mail scanning in your anti-virus program? Or
disabling any anti-spam programs you have running? Is Outlook even
getting past a software firewall assuming you have one (but then Outlook
should error about not being able to find the mail host)?
