want to un-install Office X, can't

[Charlie Shay]

I want to re-install MS Office X on my iMac, having tried everything
else mentioned in this and other forums to get rid of a quit-on-
startup issue.

Trouble is, I get a "you don't have permission to do this" when I try
to run the uninstall program. I originally had Office on a G4 iMac,
then moved it early last year to an Aluminum iMac. (It will no longer
run, of course, on the older computer, which is on the same network.)
I'm told to log on as the user who installed the program ... but there
are three user id's on my new iMac and none of them will run the un-
installer. What to do?

(Even if I decide to bail on Office X and move to Office '08, which
I'm tempted to do, I need an answer so that I can use the older Office
on my old computer ...)

 

[CyberTaz]

The instructions in this KB article should provided the solution you need:

http://support.microsoft.com/kb/323675/en-us

BTW - If "moved it" means anything other than doing a regular full install
from the source disk that's probably what caused the problem
Applications files transferred from one system to another carry specifics
created during the original installation as indelible markings & the info
encoded on the target system doesn't match up.

 

[JE McGimpsey]

I want to re-install MS Office X on my iMac, having tried everything
else mentioned in this and other forums to get rid of a quit-on-
startup issue.

Trouble is, I get a "you don't have permission to do this" when I try
to run the uninstall program. I originally had Office on a G4 iMac,
then moved it early last year to an Aluminum iMac. (It will no longer
run, of course, on the older computer, which is on the same network.)
I'm told to log on as the user who installed the program ... but there
are three user id's on my new iMac and none of them will run the un-
installer. What to do?

(Even if I decide to bail on Office X and move to Office '08, which
I'm tempted to do, I need an answer so that I can use the older Office
on my old computer ...)

Sounds like you probably "transferred" Office from one machine to
another and your permissions are hosed up.

You should always install Office from the install disk. Of course, even
if you did, it still sounds like your permissions are hosed up.

If so, that may be the source of your crashes, too.

Did you reset disk permissions using Disk Utility?

 

[Charlie Shay]

Thanks for the response. Yes, I think I just used "disk target" and
transferred every program I planned to continue using ... I guess I'm
lucky that this is the only application I screwed up.

--Chris

 

[Charlie Shay]

Sounds like you probably "transferred" Office from one machine to
another and your permissions are hosed up.

You should always install Office from the install disk. Of course, even
if you did, it still sounds like your permissions are hosed up.

If so, that may be the source of your crashes, too.

Did you reset disk permissions using Disk Utility?

Yes, this sounds like the problem; I did repair the disk permissions,
though, as I went about trying to fix things.