Warning about purchasing Office from Microsoft site

[Jagten]

I just completed a purchase from the microsoft website and was sent to
another company. The other company is Digital River. Currently I would warn
against doing any business with them and until microsoft changes their vendor
about doing business with them. The reason why?

I bought the product (Microsoft Office) online to save time as it should be
easier to just download it and get the CD in the mail at a later date. I was
not sent an e-mail confirmation of the purchase, or where to go to download
my paid for copy, or an activation code. After the 3x forwarding of my call
to microsoft (only about 25 mins so really not bad) I ended up speaking with
Digital River whose only solution was to refund my credit card charge only
after they recieved the money in their account or for me to wait and maybe
eventually it will work itself out. So basically shop at your own risk. i
would STRONGLY recommend if you have to shop online go to a actual retailer
like amazon or best buy etc... as this company really doesn't care about you
as a customer.

 

[Alias]

I just completed a purchase from the microsoft website and was sent to
another company. The other company is Digital River. Currently I would warn
against doing any business with them and until microsoft changes their vendor
about doing business with them. The reason why?

I bought the product (Microsoft Office) online to save time as it should be
easier to just download it and get the CD in the mail at a later date. I was
not sent an e-mail confirmation of the purchase, or where to go to download
my paid for copy, or an activation code. After the 3x forwarding of my call
to microsoft (only about 25 mins so really not bad) I ended up speaking with
Digital River whose only solution was to refund my credit card charge only
after they recieved the money in their account or for me to wait and maybe
eventually it will work itself out. So basically shop at your own risk. i
would STRONGLY recommend if you have to shop online go to a actual retailer
like amazon or best buy etc... as this company really doesn't care about you
as a customer.

You're finally figuring out that Microsoft holds its paying customers in
total disdain? WPA and WGA should have been a clue. When a company
assumes each and every one of their paying customers to be pirates until
they prove otherwise, the writing is on the wall in spades.

If you haven't already, check out http://www.openoffice.org/ It's a free
office suite.

Alias

 

[Bob I]

Perhaps the problem is actually caused by your e-mail account settings.
THAT would be the more plausible explanation as to the grief than
Digital River stealing your money.

 

[Alias]

Perhaps the problem is actually caused by your e-mail account settings.
THAT would be the more plausible explanation as to the grief than
Digital River stealing your money.

Bob I trots out the MS is perfect so it must be the user trip. Yawn.

Alias

 

[JoAnn Paules]

Many of us recommend buying their Office software from Amazon.com. Yes, you
have a to wait a few days for delivery HOWEVER, you'll have the disks in
hand plus you will save money.

 

[Milly Staples [MVP - Outlook]]

Alias trots out the user cannot have made an error so Microsoft must be
evil. Yawn.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Alias asked:

| Bob I wrote:
|| Perhaps the problem is actually caused by your e-mail account
|| settings. THAT would be the more plausible explanation as to the
|| grief than Digital River stealing your money.
||
|| Jagten wrote:
||
||| I just completed a purchase from the microsoft website and was sent
||| to another company. The other company is Digital River. Currently I
||| would warn against doing any business with them and until microsoft
||| changes their vendor about doing business with them. The reason why?
|||
||| I bought the product (Microsoft Office) online to save time as it
||| should be easier to just download it and get the CD in the mail at a
||| later date. I was not sent an e-mail confirmation of the purchase,
||| or where to go to download my paid for copy, or an activation code.
||| After the 3x forwarding of my call to microsoft (only about 25 mins
||| so really not bad) I ended up speaking with Digital River whose only
||| solution was to refund my credit card charge only after they
||| recieved the money in their account or for me to wait and maybe
||| eventually it will work itself out. So basically shop at your own
||| risk. i would STRONGLY recommend if you have to shop online go to a
||| actual retailer like amazon or best buy etc... as this company
||| really doesn't care about you as a customer.
||
|
| Bob I trots out the MS is perfect so it must be the user trip. Yawn.
|
| Alias

 

[Alias]

Alias trots out the user cannot have made an error so Microsoft must be
evil. Yawn.

Um, I didn't state that, even though Microsoft *is* evil.

Alias
--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Alias asked:

| Bob I wrote:
|| Perhaps the problem is actually caused by your e-mail account
|| settings. THAT would be the more plausible explanation as to the
|| grief than Digital River stealing your money.
||
|| Jagten wrote:
||
||| I just completed a purchase from the microsoft website and was sent
||| to another company. The other company is Digital River. Currently I
||| would warn against doing any business with them and until microsoft
||| changes their vendor about doing business with them. The reason why?
|||
||| I bought the product (Microsoft Office) online to save time as it
||| should be easier to just download it and get the CD in the mail at a
||| later date. I was not sent an e-mail confirmation of the purchase,
||| or where to go to download my paid for copy, or an activation code.
||| After the 3x forwarding of my call to microsoft (only about 25 mins
||| so really not bad) I ended up speaking with Digital River whose only
||| solution was to refund my credit card charge only after they
||| recieved the money in their account or for me to wait and maybe
||| eventually it will work itself out. So basically shop at your own
||| risk. i would STRONGLY recommend if you have to shop online go to a
||| actual retailer like amazon or best buy etc... as this company
||| really doesn't care about you as a customer.
||
|
| Bob I trots out the MS is perfect so it must be the user trip. Yawn.
|
| Alias

 

[Tom [Pepper] Willett]

Many, many software companies use Digital River, so it's not even a MS
issue.

Alias has always been a troll.

: Alias trots out the user cannot have made an error so Microsoft must be
: evil. Yawn.
:
: --
: Milly Staples [MVP - Outlook]
:
: Post all replies to the group to keep the discussion intact.
: How to ask a question: http://support.microsoft.com/KB/555375
:
:
: After furious head scratching, Alias asked:
:
: | Bob I wrote:
: || Perhaps the problem is actually caused by your e-mail account
: || settings. THAT would be the more plausible explanation as to the
: || grief than Digital River stealing your money.
: ||
: || Jagten wrote:
: ||
: ||| I just completed a purchase from the microsoft website and was sent
: ||| to another company. The other company is Digital River. Currently I
: ||| would warn against doing any business with them and until microsoft
: ||| changes their vendor about doing business with them. The reason why?
: |||
: ||| I bought the product (Microsoft Office) online to save time as it
: ||| should be easier to just download it and get the CD in the mail at a
: ||| later date. I was not sent an e-mail confirmation of the purchase,
: ||| or where to go to download my paid for copy, or an activation code.
: ||| After the 3x forwarding of my call to microsoft (only about 25 mins
: ||| so really not bad) I ended up speaking with Digital River whose only
: ||| solution was to refund my credit card charge only after they
: ||| recieved the money in their account or for me to wait and maybe
: ||| eventually it will work itself out. So basically shop at your own
: ||| risk. i would STRONGLY recommend if you have to shop online go to a
: ||| actual retailer like amazon or best buy etc... as this company
: ||| really doesn't care about you as a customer.
: ||
: |
: | Bob I trots out the MS is perfect so it must be the user trip. Yawn.
: |
: | Alias
:
:

 

[Alias]

Many, many software companies use Digital River, so it's not even a MS
issue.

It's a company that MS uses to sell software. Ergo, MS is involved.

Alias has always been a troll.

And you've always been an asshole.

Alias

: Alias trots out the user cannot have made an error so Microsoft must be
: evil. Yawn.
:
: --
: Milly Staples [MVP - Outlook]
:
: Post all replies to the group to keep the discussion intact.
: How to ask a question: http://support.microsoft.com/KB/555375
:
:
: After furious head scratching, Alias asked:
:
: | Bob I wrote:
: || Perhaps the problem is actually caused by your e-mail account
: || settings. THAT would be the more plausible explanation as to the
: || grief than Digital River stealing your money.
: ||
: || Jagten wrote:
: ||
: ||| I just completed a purchase from the microsoft website and was sent
: ||| to another company. The other company is Digital River. Currently I
: ||| would warn against doing any business with them and until microsoft
: ||| changes their vendor about doing business with them. The reason why?
: |||
: ||| I bought the product (Microsoft Office) online to save time as it
: ||| should be easier to just download it and get the CD in the mail at a
: ||| later date. I was not sent an e-mail confirmation of the purchase,
: ||| or where to go to download my paid for copy, or an activation code.
: ||| After the 3x forwarding of my call to microsoft (only about 25 mins
: ||| so really not bad) I ended up speaking with Digital River whose only
: ||| solution was to refund my credit card charge only after they
: ||| recieved the money in their account or for me to wait and maybe
: ||| eventually it will work itself out. So basically shop at your own
: ||| risk. i would STRONGLY recommend if you have to shop online go to a
: ||| actual retailer like amazon or best buy etc... as this company
: ||| really doesn't care about you as a customer.
: ||
: |
: | Bob I trots out the MS is perfect so it must be the user trip. Yawn.
: |
: | Alias
:
:

 

[Bob I]

Who or what is Alias ?

 

[Milly Staples [MVP - Outlook]]

An unnamed troll. Beware of bridges.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Bob I asked:

| Who or what is Alias ?
|
| Milly Staples [MVP - Outlook] wrote:
|
|| Alias trots out the user cannot have made an error so Microsoft must
|| be evil. Yawn.