WARNING: Microsoft Office updates required to sync with 824145

[Bill Drake]

Microsoft have released a set of updates at the Microsoft Office
Update site which interlock with the latest Windows 824145 Update.

Users who have Microsoft Office 2000/2002/2003 installed need
to use the Microsoft Office Update site to confirm whether their
copy of Office *also* requires updates once their copy of Windows
is up-to-date.


Now for the wrinkles:

1. Office users who have not visited the site for a while will be
confronted with a new Office Update interface, which requires
an updated Office file-version-detection engine. Ensure that you
accept the agreement to install the updated version-detection
utility -- or the Office Update site will be unable to tell you which
updates are required for your installed version of Microsoft Office.

2. You are *required* to have your original Microsoft Office install CDs
present to do the updates. Ensure you have these CDs available
before you start the update process -- so the appropriate CD can
be inserted when prompted by the update engine.

3. There is a *bug* in the new Office Update interface, which interferes
with the proper installation of *some* of the Microsoft Office updates.
I have confirmed this repeatedly with Office 2000. I do not know
with certainty if the problem also occurs regularly with Office 2002 or
2003.

4. The bug manifests itself as an inability to apply some of the Office
2000 updates. The Updater will properly detect and download the
update patches -- but will fail to apply the patches properly and will
prompt you to revisit the Office Update site and try again. This
repeats ad-nauseum.

The solution is to download each update *singly*. Make note of
which update(s) do not apply properly and do all the others using
the Office Update site as usual.

5. When you are finished with all the automated updates, go back
to the Office Update site and rescan once again for required
updates. When you get the list of updates, click the "for more
information" hotlink in the update-description for one of the
required updates. A subwindow will open showing you the page
where you can download the stand-alone updater for that update.

Download the update to your Hard Disk and save the file to a
known location. Close Internet Explorer. Open Windows Explorer
and navigate to where you saved the standalone Office Update
file. Double-click the file to start the update.

The update will start and you will then be presented with a
request to insert the proper Office CD in your CD-ROM drive.
Once that request is satisfied, you will be presented with a dialog
box that tells you one of the sub-patches within the standalone
Office Update is unable to complete because something else has
already patched that file. You must then click the "Ignore" button
to allow the patch to proceed to completion. Once the patch
completes successfully, you will be informed by the patch if you
need to reboot your machine. Do so if requested.

6. Reopen Internet Explorer and go back to the Office Update website.
Rescan for updates, and you will find the update you manually
installed in Item 5 has now been removed from the list. If there are
still items on the update list which remain unpatched, repeat Step 5
above using the new item at the top of the list.

In my experience, it is common for Office 2000 SP-3 users to see
a minimum of 6 subsequent-patches, where 1 or possibly 2 of
those patches will not install automatically because of the improper
handling of existing-subpatch dialogs.



Comment:

I noted this problem using the feedback-form on the Office Update
website over 2 weeks ago.

I have waited patiently for MS to fix this, as it is a major impediment
to the seamless-updates that occurred using the *old* Office Update
engine (which worked properly in its handling of existing-subpatch
dialogs).

Would the MVPs and/or MS Personnel monitoring this newsgroup
*please* light the appropriate fires under the Office Update
programmers so they fix their goofball "updated" software? Thanks.



Best I can do for now. <tm>


Bill

 

[H Vern]

Bill: Is this related to the problem I have where the office update site thinks I have a MAC OS when I am running WinXP Pro and it gives me an error stating that my IE 6.0 browser is unsupported?

 

[Lucy [MS]]

Hi Bill,

Thanks for posting. The information has been forwarded to the Office Update
Team.


Thanks,
Lucy [MS]

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Bill Drake]

Hi, Lucy. Thanks for your prompt attention to this.

Hopefully, we'll get a properly-working resolution to the
problem within a reasonable timeframe.


Bill

Hi Bill,

Thanks for posting. The information has been forwarded to the Office
Update Team.


Thanks,
Lucy [MS]

This posting is provided "AS IS" with no warranties, and confers no
rights.

Microsoft have released a set of updates at the Microsoft Office
Update site which interlock with the latest Windows 824145 Update.

Users who have Microsoft Office 2000/2002/2003 installed need
to use the Microsoft Office Update site to confirm whether their
copy of Office *also* requires updates once their copy of Windows
is up-to-date.


Now for the wrinkles:

1. Office users who have not visited the site for a while will be
confronted with a new Office Update interface, which requires
an updated Office file-version-detection engine. Ensure that you
accept the agreement to install the updated version-detection
utility -- or the Office Update site will be unable to tell you
which updates are required for your installed version of
Microsoft Office.

2. You are *required* to have your original Microsoft Office install
CDs present to do the updates. Ensure you have these CDs
available before you start the update process -- so the
appropriate CD can be inserted when prompted by the update
engine.

3. There is a *bug* in the new Office Update interface, which
interferes with the proper installation of *some* of the
Microsoft Office updates. I have confirmed this repeatedly with
Office 2000. I do not know with certainty if the problem also
occurs regularly with Office 2002 or 2003.

4. The bug manifests itself as an inability to apply some of the
Office 2000 updates. The Updater will properly detect and
download the update patches -- but will fail to apply the
patches properly and will prompt you to revisit the Office
Update site and try again. This repeats ad-nauseum.

The solution is to download each update *singly*. Make note of
which update(s) do not apply properly and do all the others using
the Office Update site as usual.

5. When you are finished with all the automated updates, go back
to the Office Update site and rescan once again for required
updates. When you get the list of updates, click the "for more
information" hotlink in the update-description for one of the
required updates. A subwindow will open showing you the page
where you can download the stand-alone updater for that update.

Download the update to your Hard Disk and save the file to a
known location. Close Internet Explorer. Open Windows Explorer
and navigate to where you saved the standalone Office Update
file. Double-click the file to start the update.

The update will start and you will then be presented with a
request to insert the proper Office CD in your CD-ROM drive.
Once that request is satisfied, you will be presented with a
dialog box that tells you one of the sub-patches within the
standalone Office Update is unable to complete because something
else has already patched that file. You must then click the
"Ignore" button to allow the patch to proceed to completion.
Once the patch completes successfully, you will be informed by
the patch if you need to reboot your machine. Do so if
requested.

6. Reopen Internet Explorer and go back to the Office Update website.
Rescan for updates, and you will find the update you manually
installed in Item 5 has now been removed from the list. If
there are still items on the update list which remain unpatched,
repeat Step 5 above using the new item at the top of the list.

In my experience, it is common for Office 2000 SP-3 users to see
a minimum of 6 subsequent-patches, where 1 or possibly 2 of
those patches will not install automatically because of the
improper handling of existing-subpatch dialogs.



Comment:

I noted this problem using the feedback-form on the Office Update
website over 2 weeks ago.

I have waited patiently for MS to fix this, as it is a major
impediment to the seamless-updates that occurred using the *old*
Office Update engine (which worked properly in its handling of
existing-subpatch dialogs).

Would the MVPs and/or MS Personnel monitoring this newsgroup
*please* light the appropriate fires under the Office Update
programmers so they fix their goofball "updated" software? Thanks.



Best I can do for now. <tm>


Bill

 

[Bill Drake]

In all the various Office Update scenarios I support for my
Clients, I haven't seen the problem you mention.

Consequently, I don't know if the two things are related or not.


I expect you have something else wrong that's more fundamental.


Bill

 

[R. C. White]

Hi, Bill.

Me, too! What H Vern said.

For a few weeks now, I've been unable to get Office Updates. (I'm now
running Office 2003 Professional from the MSDN Universal DVD-ROM.) The site
accuses me of using an unsupported browser. It even accuses me, like Vern,
of using a Mac! I'm running WinXP Pro, fully updated, and - obviously -
IE6, also fully updated.

A week or so ago I learned that I have to disable Norton Internet Security -
or at least reconfigure it - in order to get anything from Windows Update.
Do I have to do something similar to get Office Updates, too? Or would
something similar help at all?

If so, why can't the Office Update site tell me to reconfigure NIS? Why
must it tell me the obvious lie that I'm using an unsupported browser? A
Mac??

RC

 

[R. C. White]

Well, I found a workaround.

Before going to Office Update, I disabled NIS 2004. This got me past the
"gatekeeper"; it recognized my browser as IE6 and let me download the
updates. Then I re-enabled NIS.

It sure would be nice if Microsoft and Symantec programmers could talk to
each other and resolve this problem.

RC

 

[H Vern]

Bill/R.C White

I resolved my problem. I had purchased another product that came bundled with Ghost Surf. Given the comments about Norton, I thought maybe another program was causing the problem. Sure enough, I un-installed Ghost Surf and my problem with Office on-line went away. I have notified Ghost Surf and reproted the problem to them. Thanks for your info...it gave me the clues to resolove my problem.

 

[Tom McCallie]

Bill, I did everything you advised. I was able to
download the update for KB830347. I inserted my Office
2000 Pro disc. It started working and while installing I
got the following Message: "Set Up Error....Requires the
latest versin of Windows Installer to be present on
system before running set up". I clicked ignore and got
the following .....Error 1321 "Installer has insufficient
privilages to modify this file
D:\PFiles\MSOffice\Office\Winword.exe"
I am running Windows XP Home.....Where do I get the
latest version of windows installer?

Thanks,
Tom (e-mail address removed) if you want to send me e-
mail if not I will check back on this forum......

 

[Bill Drake]

Hi, Tom. The Installer error is more-fundamental than the problem I
mentioned in my previous post.

Things to check:

1. Ensure you disable your Anti-Virus package before starting this
update. This update will *replace* your entire copy of Winword.exe.
To do this, the file *must not* be locked by your AV software.

2. You must be completely out of all Office Applications to release
both the EXEs and the DLLs the updater wants to modify or
replace. All Office Applications must be shut down for the
updater to do its job.

3. Remember to shut down the Office Toolbar if you are using that
software. The toolbar uses Office DLLs.

4. Some people write-protect their Office executables to prevent
them from getting virus-infected. This prevents updates from
being able to change/replace the required files. Ensure the
Office executables are *not* read-only -- or the update will be
unable to do its job.



The "Windows Installer" update process is as follows:

1. Windows XP already contains the correct version of the Windows
Installer. No Installer update is required under any version of WXP.

Since you are running WXP Home, it should not be necessary for
you to update the Windows Installer. However, if the installer
files have been messed with in error, please see the following
info for more details.

2. For older versions of Windows -- there are two *different* versions
of the Installer Update. One version is for Windows NT4 and/or
Windows 2000. The other version is for Windows 9x.

3. Do *not* mix these up. Installing the wrong one is guaranteed to
make a mess of your system. Furthermore, neither version is
appropriate for any version of WXP.


A good explanation of what/where/how for Windows Installer can
be found here:

http://www.greenhousecomputing.com/pages/sptfiles_win_installer.html


You can get the appropriate Windows Installer update files here:

WNT/W2K is as follows:

http://www.microsoft.com/downloads/...FamilyID=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F

W9x is as follows:

http://www.microsoft.com/downloads/...FamilyID=CEBBACD8-C094-4255-B702-DE3BB768148F


Note: Each of the above URLs are one-line items. When you see
this post -- if the post contains an improperly-handled
line-break,
the second part of the URL will not be blue or purple. Be sure
to copy/paste the *entire* URL into MSIE or you will not be
redirected to the proper location.




Best I can do for now. <tm>


Bill

 

[Tom McCallie]

Thanks a million .......
I did as you suggested.....Disabled Norton Virus Auto
Protect and I also disabled Norton Ghost.......The update
loaded perfectly.

I want to thank you because I had posted this problem on
Nov 12th and did not get a single answer..........

I certinally appreciate your quick response and your help.
Hope this helps others as it looks like this problem with
this update is quite common.
Tom