We cannot remove office 2007 beta 12- how do you do it?

[robin]

I have a client that put on office 2007 beta 12 and in add/remove programs
it comes back saying it cannot remove it. How do you get it off?

thanks
robin

 

[Patrick Schmid]

Send me an email. You can get my email from the website. I'll provide
you with manual removal steps.

Patrick Schmid

 

[Bob Buckland ?:-\)]

Hi Robin,

What is the exact message you are getting and on what version of Windows when trying to remove MS Office 2007 Beta2?

Are there other '2007' product versions also listed in Add/Remove Programs in the Windows control panel.

============
I have a client that put on office 2007 beta 12 and in add/remove programs
it comes back saying it cannot remove it. How do you get it off?

thanks
robin >>
--
Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net

 

[robin]

i just sent it
thank you
robin

Send me an email. You can get my email from the website. I'll provide you
with manual removal steps.

Patrick Schmid

 

[robin]

He is using xp pro sp2 and the only error msg he got was it came back and
said it could not uninstall
also just so you know he has office 2003 on the computer too

robin

 

[robin]

and there are no other product listed in add/remove just the office 2007
beta
robin

 

[Bob Buckland ?:-\)]

Hi Robin,

As a guess, the patching files used by Office may be damaged, but it would help if you could provide the *exact* error message that
he is getting (although Patrick may find it in the log file you emailed).

Also, check to see if he can run Repair/Reinstall from Office 2003 successfully from Add/Remove Programs in the Windows control
panel.

============
He is using xp pro sp2 and the only error msg he got was it came back and
said it could not uninstall
also just so you know he has office 2003 on the computer too >>