Web Services Edition

[jayb]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: Exchange

I have tried to use the web services edition to access my account without success. I have talked to my IS department and all the setting seem to be correct according to our online instructions. I get the public folders and nothing else when I connect. I have emptied the cache, deleted the identities, etc. Am I missing something? Can I start fresh somehow and get this to work?
I am using 2008 12.2.0.
imac with 10.6 and intel core 2 duo 2.33 3gb memory. Everything works with the current setup but I wanted to take advantage of the added features of web services edition.
BTW I had the same problem with 10.5. I have installed several times and then had to reinstall office 2008 over and over.
Any help would be appreciated.

 

[Diane Ross]

Can I start fresh somehow and get this to work?
I am using 2008 12.2.0.

You must update to 12.2.1 then download and install v13 to get EWS.

Entourage 2008, Web Services Edition has launched (The Entourage Help Blog)

<http://tinyurl.com/nf2npb>

 

[William Smith [MVP]]

I have tried to use the web services edition to access my account
without success. I have talked to my IS department and all the
setting seem to be correct according to our online instructions. I
get the public folders and nothing else when I connect. I have
emptied the cache, deleted the identities, etc. Am I missing
something? Can I start fresh somehow and get this to work? I am using
2008 12.2.0. imac with 10.6 and intel core 2 duo 2.33 3gb memory.
Everything works with the current setup but I wanted to take
advantage of the added features of web services edition. BTW I had
the same problem with 10.5. I have installed several times and then
had to reinstall office 2008 over and over.

Are you sure your server is compatible with Entourage for Exchange Web
Services? Requirements are Exchange Server 2007 Service Pack 1 RU 4 or
later.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[jayb]

thanks for the info I do have 12.2.1 and yes the server is compatible. One of the IS guys has done this on his and a couple of other computers.
We have been over and over all the settings with no luck. Problem is this is my home mac and he is only available working ours and not able to spend much time on personal computers.

 

[Diane Ross]

thanks for the info I do have 12.2.1

....but did you upgrade to v13?

 

[jayb]

yes that is the part that does not work

 

[Diane Ross]

yes that is the part that does not work

Let's clarify what "does not work" means.

Does Entourage open OK?
Check under "About Entourage". Does it say Entourage v13.0.0
Is the problem only syncing up to your account folders?

Use these links to be sure you are setup correctly.

Connecting Entourage to an Exchange Server at work
<http://tinyurl.com/77ar49>

Connecting Entourage to an Exchange Server from Home
<http://tinyurl.com/6w9fv3>

Optimize Entourage to better work with Exchange
<http://tinyurl.com/56ea7k>

Microsoft KB 931350: You cannot connect to your mailbox on Exchange Server
when you use Entourage for Mac
<http://support.microsoft.com/kb/931350>

 

[jayb]

entourage opens
says 13.0.0
does not link to mail or calendar.
I have been to all those links and am set up properly.
I have reinstalled 12.2.1 so that I can use my account.

 

[Diane Ross]

says 13.0.0
does not link to mail or calendar.
I have been to all those links and am set up properly.
I have reinstalled 12.2.1 so that I can use my account.

Maybe Bill will have another suggestion. This is getting past my area of
expertise.

 

[William Smith [MVP]]

thanks for the info I do have 12.2.1 and yes the server is
compatible. One of the IS guys has done this on his and a couple of
other computers. We have been over and over all the settings with no
luck. Problem is this is my home mac and he is only available working
ours and not able to spend much time on personal computers.

Has your IS guy also done this at home or has he done this at work?
Network connectivity inside a company network is not necessarily the
same as outside the company network.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[jayb]

yes he has done this at home

 

[William Smith [MVP]]

yes he has done this at home

If one account works but another account doesn't then the problem has to
be one of the following:

1. The accounts are on different servers (the first is Exchange Server
2007 but the second is not).

2. The settings are wrong in Entourage on the second account. This could
be a simple typo or accidental space in the wrong place.

3. Your IS guy is wrong and the first account is really connecting via
WebDAV and not the Web Services Edition of Entourage. (Have your IS guy
go to Tools --> Out of Office and verify he has the extended oof dialog
and not the simple oof dialog.)

4. You've re-installed Office 2008 but have not re-applied the EWS
update taking the version number to 13.0.0.

Have your IS guy take screenshots of his working account settings so
that you can duplicate them yourself.

Do you know how to access your account using Outlook Web Access (OWA)?
Is the interface new to you or does it look the same as always? Exchange
Server 2007 will allow you to go to Options --> About and verify your
server version. What do you see there?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[jayb]

1. According to is they are exchange accounts at the same location
2. can't find the error.
3. pretty sure he knows the difference.
4. have reinstalled and then gone to ews I am back to 12.2.1 because I need my access
5. no screen shots.
I can see my server version in owa 8.2.176.0 exchange server version
Thanks

 

[jayb]

Any further ideas? Am I missing something ?

 

[William Smith [MVP]]

Any further ideas? Am I missing something ?

I can't say. Unless I see the problem firsthand myself I'll have to
stick with the ideas I suggested. You yourself are relying on what your
IS folks are saying without seeing it for yourself, right? Have them
*show* you so that you can verify things yourself. At least get those
screen shots!

"Trust but verify" as Ronald Reagan said.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>