K
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Here's the readers digest version of the problem.
A friend just went from 9.2.2 to Tiger yesterday and when he tried to
install the Office 2004 upgrade, it said that his product key was not
correct. A phone call to Microsoft confirmed that the key was actually
valid and there was some issue with his system. I tried the same CD on
another system with the same key and it worked, so it would appear they
are correct. I took a full version of Office 2004 and it installed
fine. However, none of the apps will start. The icons will bounce for a
bit and then stop bouncing. No error messages get displayed. So I have
two questions:
1. Anybody have any clue why the upgrade CD he has will not work on
this system?
2. How do you troubleshoot the inability of applications to start? I've
deleted preferences, unnistalled and reinstalled the apps, Disabled
fonts without success.
One thing that might be of help, when I use the uninstall application
that comes with Office, it finds Office 98, 2001, Office X (including
test drive) and Office 2004. I can remove all those items using the
uninstall application and they keep coming back. So I think this may
have something to do with it, but I can't figure out what.
Any ideas?
Thanks in advance.
A friend just went from 9.2.2 to Tiger yesterday and when he tried to
install the Office 2004 upgrade, it said that his product key was not
correct. A phone call to Microsoft confirmed that the key was actually
valid and there was some issue with his system. I tried the same CD on
another system with the same key and it worked, so it would appear they
are correct. I took a full version of Office 2004 and it installed
fine. However, none of the apps will start. The icons will bounce for a
bit and then stop bouncing. No error messages get displayed. So I have
two questions:
1. Anybody have any clue why the upgrade CD he has will not work on
this system?
2. How do you troubleshoot the inability of applications to start? I've
deleted preferences, unnistalled and reinstalled the apps, Disabled
fonts without success.
One thing that might be of help, when I use the uninstall application
that comes with Office, it finds Office 98, 2001, Office X (including
test drive) and Office 2004. I can remove all those items using the
uninstall application and they keep coming back. So I think this may
have something to do with it, but I can't figure out what.
Any ideas?
Thanks in advance.