Weird text insertions when a user sends or replies to email

D

Dulce

We have a user who is having a strange problem every time they try to send an
email. At the top of every reply or message, the words Katherine Katherine
appear in large text. Although it sounds like a virus I don't think it is. I
looked at the source of the message and I see that Katherine Katherine is
part of a <title></title> field. I look at other email message sources from
other individuals and don't see that same <title> field.

The user has Outlook 2003 on Windows XP SP2. Where is this setting located
and how do I turn it off? (besides just using plain text).

The entire source of the <head> tag is:

<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
..shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<title>Katherine Katherine</title>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="Street"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="PostalCode"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="address"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="PlaceType"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="PlaceName"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:eek:ffice:smarttags"
name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--a:link
{mso-style-priority:99;}
span.MSOHYPERLINK
{mso-style-priority:99;}
a:visited
{mso-style-priority:99;}
span.MSOHYPERLINKFOLLOWED
{mso-style-priority:99;}
p
{mso-style-priority:99;}

/* Font Definitions */
@font-face
{font-family:"Comic Sans MS";
panose-1:3 15 7 2 3 3 2 2 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Calibri;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal;
font-family:Calibri;
color:#1F497D;}
span.EmailStyle19
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle20
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle21
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle22
{mso-style-type:personal;
font-family:Arial;
color:navy;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>

Thanks for any help.
 
B

Brian Tillman

Dulce said:
We have a user who is having a strange problem every time they try to
send an email.
Click to expand...

A problem in the document template, perhaps? Try deleting normal.dot and
allow Word to recreate it.
 
D

Dulce

We will try that. The user works at a remote site so it is hard to connect
but I bet that is it, although how it got that way I can only wonder.

In the mean-time, she is happy with plain text email, which also provided a
temporary fix.

Thanks!
 

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