What causes a C++ runtime error when starting Word (Office XP)?

[tntbrz]

When starting Word by double clicking on a file in Explorer, I get a C++
runtime error & the applicaiton closes. When I start it from the Start menu I
get a notification that it failed to start last time, do I want to run in
Safe Mode, which will start & appears to run correctly. I have tried the
Detect & Repair but this did not help. I also get this error when I start
Outlook as I have Word as my email editor. I have applied all noted updates
for both Windows XP & Office XP but this does not help.

 

[TF]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm



: When starting Word by double clicking on a file in Explorer, I get a C++
: runtime error & the applicaiton closes. When I start it from the Start
menu I
: get a notification that it failed to start last time, do I want to run in
: Safe Mode, which will start & appears to run correctly. I have tried the
: Detect & Repair but this did not help. I also get this error when I start
: Outlook as I have Word as my email editor. I have applied all noted
updates
: for both Windows XP & Office XP but this does not help.

 

[tntbrz]

Thanks for the suggestion(s).
I tried to run with /a, it was Ok.
I renamed the normal.dot to normal.old, the 1st time it ran OK from the
START button but still crashed when double clicking on a .doc file from the
Explorer, then would not run from the Start button either.
I deleted the HKEY...... data, still crashes after starting.
Any other suggestions?

 

[TF]

Does it still run if you start it with the /a switch?

Terry

: Thanks for the suggestion(s).
: I tried to run with /a, it was Ok.
: I renamed the normal.dot to normal.old, the 1st time it ran OK from the
: START button but still crashed when double clicking on a .doc file from
the
: Explorer, then would not run from the Start button either.
: I deleted the HKEY...... data, still crashes after starting.
: Any other suggestions?
:
:
: "TF" wrote:
:
: > See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > : When starting Word by double clicking on a file in Explorer, I get a
C++
: > : runtime error & the applicaiton closes. When I start it from the Start
: > menu I
: > : get a notification that it failed to start last time, do I want to run
in
: > : Safe Mode, which will start & appears to run correctly. I have tried
the
: > : Detect & Repair but this did not help. I also get this error when I
start
: > : Outlook as I have Word as my email editor. I have applied all noted
: > updates
: > : for both Windows XP & Office XP but this does not help.
: >
: >
: >

 

[tntbrz]

Yes

 

[TF]

What you have told me just doesn't make sense. Try running Detect and Repair
and if it still doesn't work, try going step-by-step through
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm again

Terry


: Yes
:
: "TF" wrote:
:
: > Does it still run if you start it with the /a switch?
: >
: > Terry
: >
: > : > : Thanks for the suggestion(s).
: > : I tried to run with /a, it was Ok.
: > : I renamed the normal.dot to normal.old, the 1st time it ran OK from
the
: > : START button but still crashed when double clicking on a .doc file
from
: > the
: > : Explorer, then would not run from the Start button either.
: > : I deleted the HKEY...... data, still crashes after starting.
: > : Any other suggestions?
: > :
: > :
: > : "TF" wrote:
: > :
: > : > See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
: > : >
: > : > --
: > : > Terry Farrell - Word MVP
: > :
: > : >
: > : > : > : > : When starting Word by double clicking on a file in Explorer, I get
a
: > C++
: > : > : runtime error & the applicaiton closes. When I start it from the
Start
: > : > menu I
: > : > : get a notification that it failed to start last time, do I want to
run
: > in
: > : > : Safe Mode, which will start & appears to run correctly. I have
tried
: > the
: > : > : Detect & Repair but this did not help. I also get this error when
I
: > start
: > : > : Outlook as I have Word as my email editor. I have applied all
noted
: > : > updates
: > : > : for both Windows XP & Office XP but this does not help.
: > : >
: > : >
: > : >
: >
: >
: >

 

[Suzanne S. Barnhill]

Well, it does appear that he hasn't investigated possible add-ins.

 

[Beth Melton]

I agree. A C++ error indicates the problem lies in a COM Add-in.

Here's an article for troubleshooting C++ errors in Word:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555220

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[tntbrz]

OK, here it goes, heck I own this machine & have disks to reinstall
everything if I mess this up too bad so I did it anyway.

I started rerunning everything as you had suggested, that's the good news.
While in the registry I decided to poke around a little, I DO NOT RECOMMEND
this for most users. Changes in the registry are very delicate & we can make
a lot of mistakes here. Anyway I noticed that when I right click on the
office key & select permissions there is an user
S-1-5-21-3240586623-1295785981-2711261548-1003 listed which does not exist on
other keys. I went through the process of removing the grandfathering effect
(inherited from parent) & exited the registry. I restarted & everything is OK.

I also noted that when logged in as me (administrator privileges) that I
have a RECYCLER folder (not Recycle Bin & not in the root directory) in the
Explorer but when logged in as my Wife (also an administrator) there was no
Recycler folder. In that folder is another folder,
S-1-5-21-3240586623-1295785981-2711261548-1007, which looks like a recycle
bin (including the option to "Empty the Recycle bin" as in the real Recycle
Bin). These may all be normal but I just noted them today & while logged in
as my Wife, they are not present. I did not try to start Word while logged in
as the Wife, but with it working now I do not see much point in checking that.

I did want to point out that I had to leave the "inherit from parent" switch
for the Office key not selected (I first had to use the copy function for all
permissions for administrator, system, creator & user before disabling the
inherited permissions) in order to prevent the
S-1-5-21-3240586623-1295785981-2711261548-1003 from returning, but heck it
worked.

Could there be other ramifications from the
S-1-5-21-3240586623-1295785981-2711261548-1003 user on other programs? How
might I go about eliminating that user from the entire system?

Thanks for your help!

 

[tntbrz]

From Word COM Add-ins only the Web Page Wizard is displayed but not checked.
I also found 2 additional Add-ins in System-Info, Send-to-Bluetooth
(installed: yes) & the other I removed with Add/Remove programs (but I forgot
the name). The Web Page Wizard is shown but as install: no. None of these
appear when logged in as my Wife (see my previous post) & without changing
any of these, it is now running correctly so I do not think they are / were
related.

Thanks for the advice!