What does "array index out of bounds" indicate in BCM

[whitesd_2000]

When I open a business contact record, I get the following error message:

The custom form could not be opened. Outlook will use an Outlook form
instead. The form required to view this message cannot be displayed.
Contact your administrator.

then

Array index out of bounds

 

[Patricia Cardoza [Outlook MVP]]

You have a corrupted forms cache.

Go to the Tools menu.
Choose Options
Choose the Other tab.
Click on the Advanced Options Button
Click Custom Forms
Click Manage Forms
Click Clear Cache.

--
Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza
http://www.cardozasolutions.com

 

[whitesd_2000]

Thank you very much....lost half of a day trying and you did it in about 1
minute! Can't thank you enough.

Steve White

 

[justbcz]

Hi Patricia,
I did this a while ago, and even installed the SP1 update as suggested in
another thread for the same problem. It worked for a while, but now it is
doing it again. I can clear the cache and open two contacts but then on the
third one I get the same error message that the array is out of bounds.

I have only had this computer for three weeks I can't imagine anything being
corrupt. Do you have any suggestions?

Thanks
Vicki

 

[Patricia Cardoza [Outlook MVP]]

Vicki,

The forms cache issue is a common one and unfortunately, not one that
responds well to treatment :-(

there are some things that can make it better or worse though.

1. Do you have a PDA?
2. Do you have any other Outlook add-ins loaded?
3. What type of mail account do you use?

Let me know and I'll see if I can provide any more advice.

--
Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza
http://www.cardozasolutions.com