Hi,
There are several factors that can cause the problem you are experiencing, however is is most likely caused by one of the following:
1. Anti-virus or Firewall programs.
2. Add-in problems in Outlook.
Please test the issue step by step to see whether they are helpful:
Step 1: Disable any antivirus and/or firewall applications
===============================================
Sometimes antivirus and/or firewall applications, such as Norton anti-virus, will cause this problem, please temporarily disable them and then check if the problem
exists.
If the issue persists, please perform step 2.
Step 2: Start Outlook in Safe Mode
===============================================
Start Outlook in Safe Mode.
Click Start-->Run, type "Outlook /Safe" (Quotation marks are not included, and there is a blank between the Outlook and /Save ) and press Enter.
If Outlook funcitions properly in Safe mode, we will then need to look at each Outlook Add-in to find which one is cusing the problem.
Best regards,
Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
--------------------
