What happened to Help/"Send Feedback on Entourage (Word, Excel.)?

[Norman R. Nager, Ph.D.]

One of the lovely features of Office 2004 used to be (past tense) being able
to go under the Help pulldown menu on any sub-program (Entourage, Word,
Excel) and click on "Send Feedback on__________ (name of Office 2004
sub-program on which you wish to submit feedback)."

The website page that now comes up makes it more cumbersome to send a Mac
product suggestion to Microsoft via the Help/Send Feedback route. Clicking
on that pulldown menu item takes you to:
<http://support.microsoft.com/contactus/>

I made the mistake of clicking on "Select a Product" at the top of that
webpage and finding myself in a maze of Windows products without Office 2004
for Macintosh anywhere in sight.

I returned to the "contactus" home page. This time, I scrolled down to the
subheading on "Product Help and Support"

I opted for the "Report Bugs" link, which only brought up the phone number
(800) MICROSOFT (642-7676) .

The closest option to sending written product suggestions that I could find
was the link to "Send questions about your Microsoft product to a customer
service representative" This brought up a "form for general questions about
Microsoft products or services" in which you could report a problem.
<https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&showpage=1
&WS=Wish>

Is that the only or best route for sending suggestions to the Mac Business
Unit on a specific component of Office?

Respectfully, Norm

 

[JE McGimpsey]

Is that the only or best route for sending suggestions to the Mac Business
Unit on a specific component of Office?

Yeah, several of us have complained loudly about this development. It
apparently is a result of a MS site-wide change. The Send questions...
link is the most appropriate of the choices.

However, MacBU has said that they are monitoring these newsgroups, so
the best way to make a suggestion is probably to post in the application
specific groups, perhaps using a subject line like

SUGGESTION:Xxxxxxxxxxxxxxxxxxxxxxxx