What is "Smart UI 32-bits gateway - Reply

[Tal Kol]

I had the exact same thing with installation of a Xerox printer.
After checking the whole thing out, I've noticed my Windows 2000
did NOT have the file "ntvdm.exe" in my winnt\system32 folder.
Some trojan probably deleted it. I recovered the file from the
winnt\dllcache folder (also recovered "autoexec.nt"). Simply search
your entire HD for these 2 and copy them to the winnt\system32 folder.
After the files where recovered, the problem disappeared.
The problem occured since many propery sheets (like the printer settings)
are implemented using this Smart UI library which is a 16-bit
application. Since win2k is native 32-bit, the ntvdm (virtual dos machine)
is needed to emulate a 16-bit environment for the execution.

Original message:

 

[miken]

I had the exact same thing with installation of a Xerox printer.
After checking the whole thing out, I've noticed my Windows 2000
did NOT have the file "ntvdm.exe" in my winnt\system32 folder.
Some trojan probably deleted it. I recovered the file from the
winnt\dllcache folder (also recovered "autoexec.nt"). Simply search
your entire HD for these 2 and copy them to the winnt\system32 folder.
After the files where recovered, the problem disappeared.
The problem occured since many propery sheets (like the printer settings)
are implemented using this Smart UI library which is a 16-bit
application. Since win2k is native 32-bit, the ntvdm (virtual dos machine)
is needed to emulate a 16-bit environment for the execution.

Original message:

After installling Windows XP update KB840987 I get the same error
message when trying to perform certain printer functions except it's
code 127 instead of 126. Both my autoexec.nt and ntvdm.exe files are
correctly located in the Windows XP system 32 folder. When I uninstall
that update, the problem goes away. I tried substituting both files
from my 1386 directory to no avail. I am afraid that if I install
service pack 2 I will get the same problem since SP2 presumably
incorporates the 840987 update. Any suggestions would be greatly
appreciated.