G
Gail
Well, my friends, I have done everything that my host suggested and now I have nothing. I just don't know what to do anymore. I am including their remarks to see if they were even close to having a clue. Of course, if they didn't, I guess it doesn't matter at this point because I don't have a site. Talk about a total breakdown. What do I do from here
Following are the suggestions from my host
"Yes, that is what I am suggesting you do. You have changed names on things so many times that I think you are going to need to go through the process of readding the interactive button again. To delete the current pages off the server, you can go into your file manager and delete the pages that are there. Then once you have them ready to publish again you can just republish with FP and it should be fixed
Please let us know if we can help further.
"OK, I am not sure how you are publishing but your files dont seem to be making it to the server. Here is an article that we have on how to publish your files.
If you have a Front Page web site on your hard drive and you are needing to publish it to the server, you would go to file, publish web and type in http://YourIpAddress and Front Page will publish your site to the server. Prior to doing this, you must first install front page extensions and wait 10 minutes for them to install
To prevent your Front Page extensions from corupting, here are a few things to keep in mind
1. If you are publishing from your hard drive to the server, only go through the Front Page publishing feature to move your files from your hard drive to the server. Don't use FTP
2. Be sure not to let your package run out of space. If you see that you are getting close to running out of space, please let us know at the helpdesk at christianwebhost.com/helpdesk and ask for your package to be increased to the next package. You can also delete any mail that you may have stored on the server or delete files to prevent from running out of space
3. Don't create custom error page
4. Don't use .htaccess file
5. Don't stop the publishing process once you have started to publish
6. Be sure to name all files, folder and subwebs - all lower case, no spaces. This will help with links and search engines but also, if we ever need to manually uninstall and reinstall front page extensions, spaces can prevent the extensions from uninstalling and reinstalling correctly
ftping files to the server while front page extensions are installed will corrupt the extensions. You can probably ftp audio and .cgi or .pl files to the server without any problem. When you ftp anything like cgi scripts to the server, be sure to NOT open those files within your Front Page program as that would definitely cause the extensions to corrupt. You would want to download the scripts to your hard drive and make any changes to the script using notepad and then ftp it back to the server
If you have previous files on the server that were ftp'd and you will now be using Front Page, please back up all files that have been uploaded to the server, and post at the helpdesk and ask the techs to delete all files from the server. This will delete any possible .htaccess files that may be out there from previous ftp publishing that will prevent Front Page extensions from installing correctly
=================
As your Front Page site grows be sure to use subwebs. A Front Page site that grows to over 50 MB will start having publishing problems if you aren't using subwebs. To turn some of your folders into subwebs, open your site in front page and right click on the folders that you have created and click 'convert to web'
Please let us know if we can help further.
I am now getting a message "You are not authorized to view this page HTTP 403. (Forbidden). What the heck is this all about? I am now at my wits end. Can you help
Thanks
Following are the suggestions from my host
"Yes, that is what I am suggesting you do. You have changed names on things so many times that I think you are going to need to go through the process of readding the interactive button again. To delete the current pages off the server, you can go into your file manager and delete the pages that are there. Then once you have them ready to publish again you can just republish with FP and it should be fixed
Please let us know if we can help further.
"OK, I am not sure how you are publishing but your files dont seem to be making it to the server. Here is an article that we have on how to publish your files.
If you have a Front Page web site on your hard drive and you are needing to publish it to the server, you would go to file, publish web and type in http://YourIpAddress and Front Page will publish your site to the server. Prior to doing this, you must first install front page extensions and wait 10 minutes for them to install
To prevent your Front Page extensions from corupting, here are a few things to keep in mind
1. If you are publishing from your hard drive to the server, only go through the Front Page publishing feature to move your files from your hard drive to the server. Don't use FTP
2. Be sure not to let your package run out of space. If you see that you are getting close to running out of space, please let us know at the helpdesk at christianwebhost.com/helpdesk and ask for your package to be increased to the next package. You can also delete any mail that you may have stored on the server or delete files to prevent from running out of space
3. Don't create custom error page
4. Don't use .htaccess file
5. Don't stop the publishing process once you have started to publish
6. Be sure to name all files, folder and subwebs - all lower case, no spaces. This will help with links and search engines but also, if we ever need to manually uninstall and reinstall front page extensions, spaces can prevent the extensions from uninstalling and reinstalling correctly
ftping files to the server while front page extensions are installed will corrupt the extensions. You can probably ftp audio and .cgi or .pl files to the server without any problem. When you ftp anything like cgi scripts to the server, be sure to NOT open those files within your Front Page program as that would definitely cause the extensions to corrupt. You would want to download the scripts to your hard drive and make any changes to the script using notepad and then ftp it back to the server
If you have previous files on the server that were ftp'd and you will now be using Front Page, please back up all files that have been uploaded to the server, and post at the helpdesk and ask the techs to delete all files from the server. This will delete any possible .htaccess files that may be out there from previous ftp publishing that will prevent Front Page extensions from installing correctly
=================
As your Front Page site grows be sure to use subwebs. A Front Page site that grows to over 50 MB will start having publishing problems if you aren't using subwebs. To turn some of your folders into subwebs, open your site in front page and right click on the folders that you have created and click 'convert to web'
Please let us know if we can help further.
I am now getting a message "You are not authorized to view this page HTTP 403. (Forbidden). What the heck is this all about? I am now at my wits end. Can you help
Thanks