M
Musawwir Spiegel
I have two computers - a desktop running Windows 98SE and a Toshiba
Laptop running Windows XP Professional. Both machines have Word 95
installed. The laptop also has Word 2002. On the Windows 98SE
machine, my wheel mouse wheel scrolls Word 95 documents without any
problem.
On my laptop, my wheel mouse wheel scrolls Word 2002 documents without
any problem, but not Word 95 documents.
The laptop has one of those touch pads, which I hate to use. I bought
an HP optical USB Mouse, and I installed it on the laptop. For a
while, the wheel mouse wheel scrolled Word 95 documents properly, but
I found that if I powered off the laptop, when I started it up again,
the ability to scroll Word 95 documents via wheel was gone. I also
found that the HP mouse driver was no longer present in the mouse
region of the control panel. In effect, I had to reinstall the HP
mouse driver every time I booted from power off in order to have it
functioning and be able to scroll Word 95 documents via wheel.
When the HP mouse driver was functioning, there was a place in its
dialogs that provided some fix for problems scrolling Microsoft Word
documents by wheel. I forget the exact label, but it cured the
problem until the next power off. I had conversations with Toshiba
tech support, but they said that the HP driver was not supported by
the machine, and that when it boots up, XP would replace the HP driver
with its generic mouse driver. My calls to HP tech support were met
with no solution.
All this time, I had been using a Microsoft Optical USB wheel mouse on
my desktop Windows 98SE machine. So I switched the two mice. The HP
mouse works fine on the desktop machine, with no problem in scrolling
Word 95 documents via wheel. The Microsoft mouse is now on the
laptop. I installed a freshly downloaded Microsoft Intellipoint 5.0
driver on the laptop, and that driver stays installed even when I
power the laptop down and then start it up again. However, just as
with the HP mouse, the wheel will not scroll Word 95 documents.
Furthermore, there is nothing on the Intellipoint dialog or its help
file that alludes to any such issue. Similarly, I haven’t found
anything on the Microsoft Knowledge Base that addresses it.
Does anybody have a suggested cure?
Musawwir Spiegel
(e-mail address removed)
Laptop running Windows XP Professional. Both machines have Word 95
installed. The laptop also has Word 2002. On the Windows 98SE
machine, my wheel mouse wheel scrolls Word 95 documents without any
problem.
On my laptop, my wheel mouse wheel scrolls Word 2002 documents without
any problem, but not Word 95 documents.
The laptop has one of those touch pads, which I hate to use. I bought
an HP optical USB Mouse, and I installed it on the laptop. For a
while, the wheel mouse wheel scrolled Word 95 documents properly, but
I found that if I powered off the laptop, when I started it up again,
the ability to scroll Word 95 documents via wheel was gone. I also
found that the HP mouse driver was no longer present in the mouse
region of the control panel. In effect, I had to reinstall the HP
mouse driver every time I booted from power off in order to have it
functioning and be able to scroll Word 95 documents via wheel.
When the HP mouse driver was functioning, there was a place in its
dialogs that provided some fix for problems scrolling Microsoft Word
documents by wheel. I forget the exact label, but it cured the
problem until the next power off. I had conversations with Toshiba
tech support, but they said that the HP driver was not supported by
the machine, and that when it boots up, XP would replace the HP driver
with its generic mouse driver. My calls to HP tech support were met
with no solution.
All this time, I had been using a Microsoft Optical USB wheel mouse on
my desktop Windows 98SE machine. So I switched the two mice. The HP
mouse works fine on the desktop machine, with no problem in scrolling
Word 95 documents via wheel. The Microsoft mouse is now on the
laptop. I installed a freshly downloaded Microsoft Intellipoint 5.0
driver on the laptop, and that driver stays installed even when I
power the laptop down and then start it up again. However, just as
with the HP mouse, the wheel will not scroll Word 95 documents.
Furthermore, there is nothing on the Intellipoint dialog or its help
file that alludes to any such issue. Similarly, I haven’t found
anything on the Microsoft Knowledge Base that addresses it.
Does anybody have a suggested cure?
Musawwir Spiegel
(e-mail address removed)