When I attempt to open a document--"Microsoft has stopped working"

[Dukers]

When I attempt to retrieve a document from my email folders, I'm not able to
open the email and thus this message appears. I have downloaded all of the
suggested packs and patches from Microsoft and the system ran a diagnostic of
the issue to no avail.

Any suggestions?

 

[Terry Farrell]

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for help
with this.

Terry Farrell - MSWord MVP

When I attempt to retrieve a document from my email folders, I'm not able
to
open the email and thus this message appears. I have downloaded all of
the
suggested packs and patches from Microsoft and the system ran a diagnostic
of
the issue to no avail.

Any suggestions?

__________ Information from ESET NOD32 Antivirus, version of virus
signature database 3937 (20090314) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

__________ Information from ESET NOD32 Antivirus, version of virus signature database 3937 (20090314) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

 

[Guest]

Somehow, I replied to the wrong question!

You must save the document attachments to your hard drive before trying to
open them

Terry