When I open Microsoft Office 2003 Professional it locks up - messa

[Marji]

I am running Microsoft Office 2003 Professional on Windows XP. The system
was running slow so I updated both Windows XP and Microsoft Office 2003. I
ran through the Norton's diagnostics and chose Fix for errors. Now when I
open Microsoft Office it just sits there - locked up- a message appears as I
close it down that says Microsoft Office not responding - close program. Of
course, I have no choice but to close the program.. Please help

 

[DL]

Initially try a detect/repair of Office, you can access this from the
control panel Add/remove dialogue or from your office cd

 

[Milly Staples [MVP - Outlook]]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Marji asked:

| I am running Microsoft Office 2003 Professional on Windows XP. The
| system was running slow so I updated both Windows XP and Microsoft
| Office 2003. I ran through the Norton's diagnostics and chose Fix
| for errors. Now when I open Microsoft Office it just sits there -
| locked up- a message appears as I close it down that says Microsoft
| Office not responding - close program. Of course, I have no choice
| but to close the program.. Please help