I have been advised to look for problem add-ins in the Word Start-up folder,
but there's nothing in the folder at all. How can that be? Am I doint
something wrong?
No, you aren't doing something wrong.
Problems in Word often -- but not always -- have something to do with
add-ins. That means that checking for add-ins is an important step in
troubleshooting.
The fact that you didn't see any files in the Startup folder can mean
one of two things: either the problem (whatever it is) isn't related
to add-ins, or you might have some add-ins that aren't located in the
Startup folder.
This article explains the different kinds of add-ins and how to look
for them:
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
If you reach the end of the suggestions there without finding
anything, then the problem isn't being caused by an add-in, so you'd
have to look for other causes.
I assume you described your problem in another post, but because you
started a new thread I don't have any way to find it and read about
the problem. Please keep all your related posts in one thread by
clicking the Reply button instead of the Post button.
