When receiving some Emails Outlook shuts down.

[Don210940]

When receiving Emails from EBay my MS Outlook reports problems and shuts
down. It then re-starts and downloads the same Email again and then shuts
down. This would go on forever if I let it. This only happens with EBay
Emails on my computer and has happened with Amazon emails on my wife's
computers. The only way to break the cycle is to go to Outlook Express and
delete the offending email.It is then possible to download any other emails
in the usual way using Outlook.This has only been happenning since installing
all the latest Windows and Office uodates.

 

[Jeff Stephenson [MSFT]]

What version of Outlook do you have? When Outlook shuts down, do you get a
pop-up that asks you to send an error report to Microsoft? If so, have you
done so?

 

[Don210940]

Jeff
I am using Outlook 2003 and yes I have from time to time sent a report to
Microsoft
using the Pop up window
Thanks Don

 

[Jeff Stephenson [MSFT]]

Could you go to Start -> Administrative Tools -> Event Viewer -> Application
and find error events related to Outlook? Some of them will have a "fault
bucket" number - could you post those numbers?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

 

[Don210940]

Jeff
This is the information on the errors:-

Source Microsoft Office 11 Event 1000

Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module msvcrt.dll, version 7.0.2600.2180, stamp 41109752, debug? 0,
fault address 0x00036155.

Thanks for the trouble you are taking.