This has happened recently. When opening Word it is taking a long while to
open. have tried the AVG settings, no joy. Do not have Norton. Any help
please.
We had a similar situation recently for a bunch of Word documents. They
were based on a template on an old server which got finally switched
off. The template hadn't existed on that server for a long time, but it
seems that searching for a non-existing template on that server didn't
take much time, however searching for a switched-off server does take
some considerable time.
We resolved it by creating cheating entries in the networks DNS server,
pointing the name of the old server to an existing IP address. We then
opened all these documents and removed the reference to that template.
Finding these documents wasn't easy - the name of the template is stored
in Unicode in the documents; we used 4NT's FFIND which can search for
hexadecimal strings.