should have bot apple said:
I lost my HDD and replaced with new. I had Vista on an HP macine. I had MS
Office and now I don't. HP has my Vista disc, they don't provide the disc
anymore ecven though you paid for the license and will charge you for it
again. Thieves. If I paid MS for the Office licence once, how do I get tit
back? and why doesn't this just all come with the OS like Apple?
HP is only required to provide a method of restoring your computer's
operating system to as shipped from factory state. That they did but since
you didn't read the instructions on creating your rebuild disks when you
first got the machine when your hard drive crashed you lost that ability.
HP does sell replacement disks for your system at a cost to recover from
poor mistakes by their customers.
As for the Office program. If it was a trial version or "Office Ready"
installation which you purchased the conversion license, why did you not
also purchase a Office recovery CD at the same time. If you did a trial you
should have downloaded and saved the installation program file to a non-hard
drive storage media. Obviously you did not do any of that.
And, you did not have a hard drive backup procedure in place in case of a
catastrophic hard drive failure (as you have had) so you lost all the data
and programs that had been installed. Had you created a full drive backup
all you would have had to do to restore the computer would have been to run
the cloning software's restore program on the new hard drive and everything
would have been as it was before.
All your issues are because YOU did not read the manual that came with the
computer, not because Microsoft or HP are thieves.
As for your issues. Get the restore disks from HP. Install them and update
the computer. This will restore your computer to an as shipped state. You
should then be able to activate Office if it was preinstalled onto the
computer when you got it using the license key that you say you paid for and
kept in a safe place.
