while composing a new message, outlook freezes up

[AM]

While typing a new message, outlook freezes up. And the user has to wait for
like 3-5 minutes till its back to normal. does not allow to to type any more.
Please help !

 

[K. Orland]

Please provide the following information:

1) Version of Outlook
2) Email environment: Exchange, POP3, etc.
3) Does the user have a PST? If so, what is the size?
4) Are there any error messages/numbers?
5) Have you checked the application event viewer for any Outlook or
Office-related errors? If there are, what are the Event ID number(s) &
source(s)?
6) What troubleshooting steps have you taken yourself, so you're not told to
take steps you've already tried?

 

[K. Orland]

Also, please check the following:

1) Is the antivirus scanning incoming/outgoing mail?
2) What is the polling frequency for mail?
3) Are there any COMs, Add Ins, Fax software running?

 

[cosnet]

Hello K. Orland,
I just posted a similar thing happening to me. I did a search before I
posted but I did not get any hits to this message..

Anyway, I have exactly the same issue.
It is in the OUTLOOK 2007 Beta 2
Exchange connected via VPN.
My Connection: Cable (6-8 mbit download)
Exchange connection: dedicated T1 (1.5 mbit)

OST file size 250 Mbytes Archive.PST 550 Mbytes
Not running instant search because it won't load (already read related
messages on this).
Steps I have taken. Closed any unnecessary programs. However, I have a
number of extensions in Outlook (Mapilab tools, Mapilab duplicate remover,
Worldcard scanner, Nextup speech, MS Business contact manager beta).

 

[cosnet]

Hi Kathleen,
Would it not be easier to somehow upload our system information instead of
trying to guess which application or device driver might be causing this?

I am running Nortons corporate antivirus, polling frequency ( I have no
idea) I am direct connected to exchange via vpn previously described
connection speed but I will tell you that it happens when I am in the office
too. I am connected to the server via Gigabit Lan.