Why Am I getting Can't Print Because of Error Message?

[Pippit]

I was just about to print a greeting card I designed and then the blue line
at the top dimmed and then brightened and then I got an error message which
said Can't Print Because of Error Message. It told me to press F1 for
details. I did that but there was no information specifically about this
error message or how to fix the problem. I tried creating a new file and
copying and pasting the graphics into it. I couldn't print that either.
Exactly the same message came up. I could still print from a different
greeting card file, but it seems to be this particular image (or copies of
it) that's the problem. Then I tried to get to product support. They don't
work on the weekend, so next I tried the e-mail support. Insead of being just
a simple e-mail where I could ask my question it asked for a product ID
number. I'm not sure what that is and the only thing I knew of was the
product key. I entered that and they said it was the wrong number. This is
way too complicated. I just need to know how to fix this so I can use
Publisher for what I bought it for. Having hundreds of pre-fab slots for tech
support issues scattered around the site and whole suite product categories
actually makes it harder, not easier, and generally they list the whole
Microsoft Office XP Professional rather than the one specific program you're
having trouble with. Right now my project is at a standstill. Turning the
computer off and re-starting it doesn't work either and neither does
unplugging it and plugging it back in again.

 

[JoAnn Paules [MSFT MVP]]

Specifically what error message did you get?

--

JoAnn Paules
MVP Microsoft [Publisher]

I was just about to print a greeting card I designed and then the blue line
at the top dimmed and then brightened and then I got an error message
which
said Can't Print Because of Error Message.

(snip)

 

[Pippit]

It didn't tell me. That's what's so frustrating. All it said was "Can't Print
Because of Error." The only thing it said to do was click on F1, so I did and
all it was was a general list like;

try printing in another program,
drivers,
try printing another document etc...

None of these was at all helpful. I wonder why it isn't set up to
auto-report to microsoft exactly what the error message is and where? Some
programs can do that. It's as if they just wrote a template of pat answers to
take the place of tech support. Those tutorials almost never fit my problem.

I can still print my other greeting cards but on that specific one (or any
copies of it) I still get the same message. I tried creating a new file and
copying and pasting the same card into it, but the same barrier happened. I
sell these cards online so was very upset when I couldn't reach anybody at
Microsoft. The e-mail was actually a form and would not go anywhere without a
product ID entered in first. (All I have is a product key). They really need
to have that on file with your initial registration and not bother the
customer with repeating themselves over and over each time they need to ask a
question. I tried giving them this suggestion in several places already
tonight where they had a survey for customers to fill out. I hope it will be
addressed and not just blown off. I think they really need to have 24 hour
phone tech support and chat support where you can just cut right to the chase
and tell them the problem and they answer you without 20 levels of security
hoops to jump through in order to ask them a simple question. HP does,
Bellsouth DSL does. Microsft is a big company. You'd think they'd be on top
of this, but just about every transaction I've had with them has been
ridiculously cumbersome. At the cost of these programs they shouldn't expect
to charge for every little thing either. I noticed various instances they
cited where people have to pay a pretty hefty per incident charge. My
experience is that their programs get errors pretty often, making them not
very reliable, so if they are passed through Research and Development this
way they need to fully support them so we customers aren't just left holding
the bag. When one of them is not easily solved and you can't reach anyone
your just stuck.

No matter what I try this problem doesn't go away. No other options come up
besides that same process over and over again, and it doesn't ever give me
any clue as to what this error is, where it is; I didn't even get that list
of numbers you sometimes get with an error message. It's extremely vague.

I just re-loaded all of Office XP Professional Special Edition about a week
ago after having my computer fixed and Windows 98 re-loaded, and in this
short time Publisher is already malfunctioning. In order to reach the correct
department to re-register everything I had to be trasferred 3 times just to
complete that. (A different person handles each required stage). I think the
entire process took about 3 hours and I had to type in numbers for each
seperate program in the suite and they had to give me a general confirmation
number over the phone for the overall suite and manually activate everything
from where they were. It was a real hassel because I'd already registered it
when I bought it but had to do it all over again when I re-loaded everything
and they had to give me some new numbers in order for the registration to
take. Some numbers covered certain CDs but not others, and one had no number
on it and they had to give me one from a special department. I wonder if all
this might interfere with the program's reliability? It almost seems they've
made it so complicated that the program can't read itself in order to
function properly without failing.

Specifically what error message did you get?

--

JoAnn Paules
MVP Microsoft [Publisher]

I was just about to print a greeting card I designed and then the blue line
at the top dimmed and then brightened and then I got an error message
which
said Can't Print Because of Error Message.

(snip)

 

[Rob Giordano \(Crash\)]

Did you try printing another document?
Do you have the correct printer selected?
Did you update your printer drivers...you get them from the manufacturer's
website.

What have you tried?

ps...cut the commentary and just give the troubleshooting facts...that will
get you help faster, not many people have the patience to read 5 paragraphs


| It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
| Because of Error." The only thing it said to do was click on F1, so I did
and
| all it was was a general list like;
|
| try printing in another program,
| drivers,
| try printing another document etc...
|
| None of these was at all helpful. I wonder why it isn't set up to
| auto-report to microsoft exactly what the error message is and where? Some
| programs can do that. It's as if they just wrote a template of pat answers
to
| take the place of tech support. Those tutorials almost never fit my
problem.
|
| I can still print my other greeting cards but on that specific one (or any
| copies of it) I still get the same message. I tried creating a new file
and
| copying and pasting the same card into it, but the same barrier happened.
I
| sell these cards online so was very upset when I couldn't reach anybody at
| Microsoft. The e-mail was actually a form and would not go anywhere
without a
| product ID entered in first. (All I have is a product key). They really
need
| to have that on file with your initial registration and not bother the
| customer with repeating themselves over and over each time they need to
ask a
| question. I tried giving them this suggestion in several places already
| tonight where they had a survey for customers to fill out. I hope it will
be
| addressed and not just blown off. I think they really need to have 24 hour
| phone tech support and chat support where you can just cut right to the
chase
| and tell them the problem and they answer you without 20 levels of
security
| hoops to jump through in order to ask them a simple question. HP does,
| Bellsouth DSL does. Microsft is a big company. You'd think they'd be on
top
| of this, but just about every transaction I've had with them has been
| ridiculously cumbersome. At the cost of these programs they shouldn't
expect
| to charge for every little thing either. I noticed various instances they
| cited where people have to pay a pretty hefty per incident charge. My
| experience is that their programs get errors pretty often, making them not
| very reliable, so if they are passed through Research and Development this
| way they need to fully support them so we customers aren't just left
holding
| the bag. When one of them is not easily solved and you can't reach anyone
| your just stuck.
|
| No matter what I try this problem doesn't go away. No other options come
up
| besides that same process over and over again, and it doesn't ever give me
| any clue as to what this error is, where it is; I didn't even get that
list
| of numbers you sometimes get with an error message. It's extremely vague.
|
| I just re-loaded all of Office XP Professional Special Edition about a
week
| ago after having my computer fixed and Windows 98 re-loaded, and in this
| short time Publisher is already malfunctioning. In order to reach the
correct
| department to re-register everything I had to be trasferred 3 times just
to
| complete that. (A different person handles each required stage). I think
the
| entire process took about 3 hours and I had to type in numbers for each
| seperate program in the suite and they had to give me a general
confirmation
| number over the phone for the overall suite and manually activate
everything
| from where they were. It was a real hassel because I'd already registered
it
| when I bought it but had to do it all over again when I re-loaded
everything
| and they had to give me some new numbers in order for the registration to
| take. Some numbers covered certain CDs but not others, and one had no
number
| on it and they had to give me one from a special department. I wonder if
all
| this might interfere with the program's reliability? It almost seems
they've
| made it so complicated that the program can't read itself in order to
| function properly without failing.
|
|
|
| "JoAnn Paules [MSFT MVP]" wrote:
|
| > Specifically what error message did you get?
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| > | > >I was just about to print a greeting card I designed and then the blue
line
| > > at the top dimmed and then brightened and then I got an error message
| > > which
| > > said Can't Print Because of Error Message.
| >
| > (snip)
| >
| >
| >

 

[JoAnn Paules [MSFT MVP]]

I don't know what Office XP Professional "Special Edition" is but..........
I Goggled for "Can't print Because of Error" and was led to the following
page. You could try it if no one else has any other suggestions.
http://www.annoyances.org/exec/forum/winme/1051846620


(I Googled the Special Edition edition - came with a mouse and FrontPage,
etc. And I assume not a US version.)


--

JoAnn Paules
MVP Microsoft [Publisher]

It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
Because of Error." The only thing it said to do was click on F1, so I did
and
all it was was a general list like;

(snip)

 

[JoAnn Paules [MSFT MVP]]

I'm with Rob. I can try to help with the issue but once you start in with
the rest, I zoned out.

--

JoAnn Paules
MVP Microsoft [Publisher]

Did you try printing another document?
Do you have the correct printer selected?
Did you update your printer drivers...you get them from the manufacturer's
website.

What have you tried?

ps...cut the commentary and just give the troubleshooting facts...that
will
get you help faster, not many people have the patience to read 5
paragraphs


| It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
| Because of Error." The only thing it said to do was click on F1, so I
did
and
| all it was was a general list like;
|
| try printing in another program,
| drivers,
| try printing another document etc...
|
| None of these was at all helpful. I wonder why it isn't set up to
| auto-report to microsoft exactly what the error message is and where?
Some
| programs can do that. It's as if they just wrote a template of pat
answers
to
| take the place of tech support. Those tutorials almost never fit my
problem.
|
| I can still print my other greeting cards but on that specific one (or
any
| copies of it) I still get the same message. I tried creating a new file
and
| copying and pasting the same card into it, but the same barrier
happened.
I
| sell these cards online so was very upset when I couldn't reach anybody
at
| Microsoft. The e-mail was actually a form and would not go anywhere
without a
| product ID entered in first. (All I have is a product key). They really
need
| to have that on file with your initial registration and not bother the
| customer with repeating themselves over and over each time they need to
ask a
| question. I tried giving them this suggestion in several places already
| tonight where they had a survey for customers to fill out. I hope it
will
be
| addressed and not just blown off. I think they really need to have 24
hour
| phone tech support and chat support where you can just cut right to the
chase
| and tell them the problem and they answer you without 20 levels of
security
| hoops to jump through in order to ask them a simple question. HP does,
| Bellsouth DSL does. Microsft is a big company. You'd think they'd be on
top
| of this, but just about every transaction I've had with them has been
| ridiculously cumbersome. At the cost of these programs they shouldn't
expect
| to charge for every little thing either. I noticed various instances
they
| cited where people have to pay a pretty hefty per incident charge. My
| experience is that their programs get errors pretty often, making them
not
| very reliable, so if they are passed through Research and Development
this
| way they need to fully support them so we customers aren't just left
holding
| the bag. When one of them is not easily solved and you can't reach
anyone
| your just stuck.
|
| No matter what I try this problem doesn't go away. No other options come
up
| besides that same process over and over again, and it doesn't ever give
me
| any clue as to what this error is, where it is; I didn't even get that
list
| of numbers you sometimes get with an error message. It's extremely
vague.
|
| I just re-loaded all of Office XP Professional Special Edition about a
week
| ago after having my computer fixed and Windows 98 re-loaded, and in this
| short time Publisher is already malfunctioning. In order to reach the
correct
| department to re-register everything I had to be trasferred 3 times just
to
| complete that. (A different person handles each required stage). I think
the
| entire process took about 3 hours and I had to type in numbers for each
| seperate program in the suite and they had to give me a general
confirmation
| number over the phone for the overall suite and manually activate
everything
| from where they were. It was a real hassel because I'd already
registered
it
| when I bought it but had to do it all over again when I re-loaded
everything
| and they had to give me some new numbers in order for the registration
to
| take. Some numbers covered certain CDs but not others, and one had no
number
| on it and they had to give me one from a special department. I wonder if
all
| this might interfere with the program's reliability? It almost seems
they've
| made it so complicated that the program can't read itself in order to
| function properly without failing.
|
|
|
| "JoAnn Paules [MSFT MVP]" wrote:
|
| > Specifically what error message did you get?
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| > | > >I was just about to print a greeting card I designed and then the
blue
line
| > > at the top dimmed and then brightened and then I got an error
message
| > > which
| > > said Can't Print Because of Error Message.
| >
| > (snip)
| >
| >
| >

 

[Ed Bennett]

(I Googled the Special Edition edition - came with a mouse and
FrontPage, etc. And I assume not a US version.)

Yeah, it was a US version. It was the only retail US version of Office XP
to come with Publisher 2002.

 

[Pippit]

Yes,yes, and yes. Is that enough information? No commentary, just the facts.
No, it's still not fixed.

Did you try printing another document?
Do you have the correct printer selected?
Did you update your printer drivers...you get them from the manufacturer's
website.

What have you tried?

ps...cut the commentary and just give the troubleshooting facts...that will
get you help faster, not many people have the patience to read 5 paragraphs


| It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
| Because of Error." The only thing it said to do was click on F1, so I did
and
| all it was was a general list like;
|
| try printing in another program,
| drivers,
| try printing another document etc...
|
| None of these was at all helpful. I wonder why it isn't set up to
| auto-report to microsoft exactly what the error message is and where? Some
| programs can do that. It's as if they just wrote a template of pat answers
to
| take the place of tech support. Those tutorials almost never fit my
problem.
|
| I can still print my other greeting cards but on that specific one (or any
| copies of it) I still get the same message. I tried creating a new file
and
| copying and pasting the same card into it, but the same barrier happened.
I
| sell these cards online so was very upset when I couldn't reach anybody at
| Microsoft. The e-mail was actually a form and would not go anywhere
without a
| product ID entered in first. (All I have is a product key). They really
need
| to have that on file with your initial registration and not bother the
| customer with repeating themselves over and over each time they need to
ask a
| question. I tried giving them this suggestion in several places already
| tonight where they had a survey for customers to fill out. I hope it will
be
| addressed and not just blown off. I think they really need to have 24 hour
| phone tech support and chat support where you can just cut right to the
chase
| and tell them the problem and they answer you without 20 levels of
security
| hoops to jump through in order to ask them a simple question. HP does,
| Bellsouth DSL does. Microsft is a big company. You'd think they'd be on
top
| of this, but just about every transaction I've had with them has been
| ridiculously cumbersome. At the cost of these programs they shouldn't
expect
| to charge for every little thing either. I noticed various instances they
| cited where people have to pay a pretty hefty per incident charge. My
| experience is that their programs get errors pretty often, making them not
| very reliable, so if they are passed through Research and Development this
| way they need to fully support them so we customers aren't just left
holding
| the bag. When one of them is not easily solved and you can't reach anyone
| your just stuck.
|
| No matter what I try this problem doesn't go away. No other options come
up
| besides that same process over and over again, and it doesn't ever give me
| any clue as to what this error is, where it is; I didn't even get that
list
| of numbers you sometimes get with an error message. It's extremely vague.
|
| I just re-loaded all of Office XP Professional Special Edition about a
week
| ago after having my computer fixed and Windows 98 re-loaded, and in this
| short time Publisher is already malfunctioning. In order to reach the
correct
| department to re-register everything I had to be trasferred 3 times just
to
| complete that. (A different person handles each required stage). I think
the
| entire process took about 3 hours and I had to type in numbers for each
| seperate program in the suite and they had to give me a general
confirmation
| number over the phone for the overall suite and manually activate
everything
| from where they were. It was a real hassel because I'd already registered
it
| when I bought it but had to do it all over again when I re-loaded
everything
| and they had to give me some new numbers in order for the registration to
| take. Some numbers covered certain CDs but not others, and one had no
number
| on it and they had to give me one from a special department. I wonder if
all
| this might interfere with the program's reliability? It almost seems
they've
| made it so complicated that the program can't read itself in order to
| function properly without failing.
|
|
|
| "JoAnn Paules [MSFT MVP]" wrote:
|
| > Specifically what error message did you get?
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| > | > >I was just about to print a greeting card I designed and then the blue
line
| > > at the top dimmed and then brightened and then I got an error message
| > > which
| > > said Can't Print Because of Error Message.
| >
| > (snip)
| >
| >
| >

 

[Mary Sauer]

Is it only this one card? Is it a template? Are you using a graphic of your own? Can
you print the graphic in another publication?
If it is a greeting card template, which template is it? Maybe I can test it on my
system. You might have a corrupt template file. Have you tried detect and repair
within Publisher?
Can you send the file to me?
gsauer at columbus dot rr dot com

--
Mary Sauer MSFT MVP
http://office.microsoft.com/

Yes,yes, and yes. Is that enough information? No commentary, just the facts.
No, it's still not fixed.

Did you try printing another document?
Do you have the correct printer selected?
Did you update your printer drivers...you get them from the manufacturer's
website.

What have you tried?

ps...cut the commentary and just give the troubleshooting facts...that will
get you help faster, not many people have the patience to read 5 paragraphs


| It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
| Because of Error." The only thing it said to do was click on F1, so I did
and
| all it was was a general list like;
|
| try printing in another program,
| drivers,
| try printing another document etc...
|
| None of these was at all helpful. I wonder why it isn't set up to
| auto-report to microsoft exactly what the error message is and where? Some
| programs can do that. It's as if they just wrote a template of pat answers
to
| take the place of tech support. Those tutorials almost never fit my
problem.
|
| I can still print my other greeting cards but on that specific one (or any
| copies of it) I still get the same message. I tried creating a new file
and
| copying and pasting the same card into it, but the same barrier happened.
I
| sell these cards online so was very upset when I couldn't reach anybody at
| Microsoft. The e-mail was actually a form and would not go anywhere
without a
| product ID entered in first. (All I have is a product key). They really
need
| to have that on file with your initial registration and not bother the
| customer with repeating themselves over and over each time they need to
ask a
| question. I tried giving them this suggestion in several places already
| tonight where they had a survey for customers to fill out. I hope it will
be
| addressed and not just blown off. I think they really need to have 24 hour
| phone tech support and chat support where you can just cut right to the
chase
| and tell them the problem and they answer you without 20 levels of
security
| hoops to jump through in order to ask them a simple question. HP does,
| Bellsouth DSL does. Microsft is a big company. You'd think they'd be on
top
| of this, but just about every transaction I've had with them has been
| ridiculously cumbersome. At the cost of these programs they shouldn't
expect
| to charge for every little thing either. I noticed various instances they
| cited where people have to pay a pretty hefty per incident charge. My
| experience is that their programs get errors pretty often, making them not
| very reliable, so if they are passed through Research and Development this
| way they need to fully support them so we customers aren't just left
holding
| the bag. When one of them is not easily solved and you can't reach anyone
| your just stuck.
|
| No matter what I try this problem doesn't go away. No other options come
up
| besides that same process over and over again, and it doesn't ever give me
| any clue as to what this error is, where it is; I didn't even get that
list
| of numbers you sometimes get with an error message. It's extremely vague.
|
| I just re-loaded all of Office XP Professional Special Edition about a
week
| ago after having my computer fixed and Windows 98 re-loaded, and in this
| short time Publisher is already malfunctioning. In order to reach the
correct
| department to re-register everything I had to be trasferred 3 times just
to
| complete that. (A different person handles each required stage). I think
the
| entire process took about 3 hours and I had to type in numbers for each
| seperate program in the suite and they had to give me a general
confirmation
| number over the phone for the overall suite and manually activate
everything
| from where they were. It was a real hassel because I'd already registered
it
| when I bought it but had to do it all over again when I re-loaded
everything
| and they had to give me some new numbers in order for the registration to
| take. Some numbers covered certain CDs but not others, and one had no
number
| on it and they had to give me one from a special department. I wonder if
all
| this might interfere with the program's reliability? It almost seems
they've
| made it so complicated that the program can't read itself in order to
| function properly without failing.
|
|
|
| "JoAnn Paules [MSFT MVP]" wrote:
|
| > Specifically what error message did you get?
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| > | > >I was just about to print a greeting card I designed and then the blue
line
| > > at the top dimmed and then brightened and then I got an error message
| > > which
| > > said Can't Print Because of Error Message.
| >
| > (snip)
| >
| >
| >

 

[Pippit]

I really don't know what to say. I tried these things (mentioned in my text
above), then I pointed out holes that could be filled that are currently not
(bugs in the software). In addition I tried reporting the problem in several
places. I realize the people here aren't professionals, so maybe you don't
know what to do any more than I do. I'm sorry if I offended anybody. My
patience is worn thin, as the manufacturer seems to be asleep at the wheel.
I'm not sure a messageboard should be the venue for these kinds of design
problems that are probably best handled by tech support people who know the
limitations of the particular software being used, but I ran out of options.

I'm with Rob. I can try to help with the issue but once you start in with
the rest, I zoned out.

--

JoAnn Paules
MVP Microsoft [Publisher]

Did you try printing another document?
Do you have the correct printer selected?
Did you update your printer drivers...you get them from the manufacturer's
website.

What have you tried?

ps...cut the commentary and just give the troubleshooting facts...that
will
get you help faster, not many people have the patience to read 5
paragraphs


| It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
| Because of Error." The only thing it said to do was click on F1, so I
did
and
| all it was was a general list like;
|
| try printing in another program,
| drivers,
| try printing another document etc...
|
| None of these was at all helpful. I wonder why it isn't set up to
| auto-report to microsoft exactly what the error message is and where?
Some
| programs can do that. It's as if they just wrote a template of pat
answers
to
| take the place of tech support. Those tutorials almost never fit my
problem.
|
| I can still print my other greeting cards but on that specific one (or
any
| copies of it) I still get the same message. I tried creating a new file
and
| copying and pasting the same card into it, but the same barrier
happened.
I
| sell these cards online so was very upset when I couldn't reach anybody
at
| Microsoft. The e-mail was actually a form and would not go anywhere
without a
| product ID entered in first. (All I have is a product key). They really
need
| to have that on file with your initial registration and not bother the
| customer with repeating themselves over and over each time they need to
ask a
| question. I tried giving them this suggestion in several places already
| tonight where they had a survey for customers to fill out. I hope it
will
be
| addressed and not just blown off. I think they really need to have 24
hour
| phone tech support and chat support where you can just cut right to the
chase
| and tell them the problem and they answer you without 20 levels of
security
| hoops to jump through in order to ask them a simple question. HP does,
| Bellsouth DSL does. Microsft is a big company. You'd think they'd be on
top
| of this, but just about every transaction I've had with them has been
| ridiculously cumbersome. At the cost of these programs they shouldn't
expect
| to charge for every little thing either. I noticed various instances
they
| cited where people have to pay a pretty hefty per incident charge. My
| experience is that their programs get errors pretty often, making them
not
| very reliable, so if they are passed through Research and Development
this
| way they need to fully support them so we customers aren't just left
holding
| the bag. When one of them is not easily solved and you can't reach
anyone
| your just stuck.
|
| No matter what I try this problem doesn't go away. No other options come
up
| besides that same process over and over again, and it doesn't ever give
me
| any clue as to what this error is, where it is; I didn't even get that
list
| of numbers you sometimes get with an error message. It's extremely
vague.
|
| I just re-loaded all of Office XP Professional Special Edition about a
week
| ago after having my computer fixed and Windows 98 re-loaded, and in this
| short time Publisher is already malfunctioning. In order to reach the
correct
| department to re-register everything I had to be trasferred 3 times just
to
| complete that. (A different person handles each required stage). I think
the
| entire process took about 3 hours and I had to type in numbers for each
| seperate program in the suite and they had to give me a general
confirmation
| number over the phone for the overall suite and manually activate
everything
| from where they were. It was a real hassel because I'd already
registered
it
| when I bought it but had to do it all over again when I re-loaded
everything
| and they had to give me some new numbers in order for the registration
to
| take. Some numbers covered certain CDs but not others, and one had no
number
| on it and they had to give me one from a special department. I wonder if
all
| this might interfere with the program's reliability? It almost seems
they've
| made it so complicated that the program can't read itself in order to
| function properly without failing.
|
|
|
| "JoAnn Paules [MSFT MVP]" wrote:
|
| > Specifically what error message did you get?
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| > | > >I was just about to print a greeting card I designed and then the
blue
line
| > > at the top dimmed and then brightened and then I got an error
message
| > > which
| > > said Can't Print Because of Error Message.
| >
| > (snip)
| >
| >
| >

 

[Pippit]

Thanks, that might be worth a try if I can't find out anything specific to
Publisher (2000 version). It specifies Windows ME, but I hope it applies to
Office XP professional also. I notice it says something about say yes to "an
earlier version" and not sure whether that would work or not. I couldn't tell
whether it was for a scenario where the printer wouldn't print anything, or
whether it was for specific files that it wouldn't print. My printer will
print everthing else; just not that particular greeting card file (or copies
of it).

I don't know what Office XP Professional "Special Edition" is but..........
I Goggled for "Can't print Because of Error" and was led to the following
page. You could try it if no one else has any other suggestions.
http://www.annoyances.org/exec/forum/winme/1051846620


(I Googled the Special Edition edition - came with a mouse and FrontPage,
etc. And I assume not a US version.)


--

JoAnn Paules
MVP Microsoft [Publisher]

It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
Because of Error." The only thing it said to do was click on F1, so I did
and
all it was was a general list like;

(snip)

 

[Rob Giordano \(Crash\)]

my money is on the template


| Is it only this one card? Is it a template? Are you using a graphic of
your own? Can
| you print the graphic in another publication?
| If it is a greeting card template, which template is it? Maybe I can test
it on my
| system. You might have a corrupt template file. Have you tried detect and
repair
| within Publisher?
| Can you send the file to me?
| gsauer at columbus dot rr dot com
|
| --
| Mary Sauer MSFT MVP
| http://office.microsoft.com/
| http://msauer.mvps.org/
| news://msnews.microsoft.com
| | > Yes,yes, and yes. Is that enough information? No commentary, just the
facts.
| > No, it's still not fixed.
| >
| > "Rob Giordano (Crash)" wrote:
| >
| >> Did you try printing another document?
| >> Do you have the correct printer selected?
| >> Did you update your printer drivers...you get them from the
manufacturer's
| >> website.
| >>
| >> What have you tried?
| >>
| >> ps...cut the commentary and just give the troubleshooting facts...that
will
| >> get you help faster, not many people have the patience to read 5
paragraphs
| >>
| >>
| >> | >> | It didn't tell me. That's what's so frustrating. All it said was
"Can't
| >> Print
| >> | Because of Error." The only thing it said to do was click on F1, so I
did
| >> and
| >> | all it was was a general list like;
| >> |
| >> | try printing in another program,
| >> | drivers,
| >> | try printing another document etc...
| >> |
| >> | None of these was at all helpful. I wonder why it isn't set up to
| >> | auto-report to microsoft exactly what the error message is and where?
Some
| >> | programs can do that. It's as if they just wrote a template of pat
answers
| >> to
| >> | take the place of tech support. Those tutorials almost never fit my
| >> problem.
| >> |
| >> | I can still print my other greeting cards but on that specific one
(or any
| >> | copies of it) I still get the same message. I tried creating a new
file
| >> and
| >> | copying and pasting the same card into it, but the same barrier
happened.
| >> I
| >> | sell these cards online so was very upset when I couldn't reach
anybody at
| >> | Microsoft. The e-mail was actually a form and would not go anywhere
| >> without a
| >> | product ID entered in first. (All I have is a product key). They
really
| >> need
| >> | to have that on file with your initial registration and not bother
the
| >> | customer with repeating themselves over and over each time they need
to
| >> ask a
| >> | question. I tried giving them this suggestion in several places
already
| >> | tonight where they had a survey for customers to fill out. I hope it
will
| >> be
| >> | addressed and not just blown off. I think they really need to have 24
hour
| >> | phone tech support and chat support where you can just cut right to
the
| >> chase
| >> | and tell them the problem and they answer you without 20 levels of
| >> security
| >> | hoops to jump through in order to ask them a simple question. HP
does,
| >> | Bellsouth DSL does. Microsft is a big company. You'd think they'd be
on
| >> top
| >> | of this, but just about every transaction I've had with them has been
| >> | ridiculously cumbersome. At the cost of these programs they shouldn't
| >> expect
| >> | to charge for every little thing either. I noticed various instances
they
| >> | cited where people have to pay a pretty hefty per incident charge. My
| >> | experience is that their programs get errors pretty often, making
them not
| >> | very reliable, so if they are passed through Research and Development
this
| >> | way they need to fully support them so we customers aren't just left
| >> holding
| >> | the bag. When one of them is not easily solved and you can't reach
anyone
| >> | your just stuck.
| >> |
| >> | No matter what I try this problem doesn't go away. No other options
come
| >> up
| >> | besides that same process over and over again, and it doesn't ever
give me
| >> | any clue as to what this error is, where it is; I didn't even get
that
| >> list
| >> | of numbers you sometimes get with an error message. It's extremely
vague.
| >> |
| >> | I just re-loaded all of Office XP Professional Special Edition about
a
| >> week
| >> | ago after having my computer fixed and Windows 98 re-loaded, and in
this
| >> | short time Publisher is already malfunctioning. In order to reach the
| >> correct
| >> | department to re-register everything I had to be trasferred 3 times
just
| >> to
| >> | complete that. (A different person handles each required stage). I
think
| >> the
| >> | entire process took about 3 hours and I had to type in numbers for
each
| >> | seperate program in the suite and they had to give me a general
| >> confirmation
| >> | number over the phone for the overall suite and manually activate
| >> everything
| >> | from where they were. It was a real hassel because I'd already
registered
| >> it
| >> | when I bought it but had to do it all over again when I re-loaded
| >> everything
| >> | and they had to give me some new numbers in order for the
registration to
| >> | take. Some numbers covered certain CDs but not others, and one had no
| >> number
| >> | on it and they had to give me one from a special department. I wonder
if
| >> all
| >> | this might interfere with the program's reliability? It almost seems
| >> they've
| >> | made it so complicated that the program can't read itself in order to
| >> | function properly without failing.
| >> |
| >> |
| >> |
| >> | "JoAnn Paules [MSFT MVP]" wrote:
| >> |
| >> | > Specifically what error message did you get?
| >> | >
| >> | > --
| >> | >
| >> | > JoAnn Paules
| >> | > MVP Microsoft [Publisher]
| >> | >
| >> | >
| >> | >
| >> | > | >> | > >I was just about to print a greeting card I designed and then the
blue
| >> line
| >> | > > at the top dimmed and then brightened and then I got an error
message
| >> | > > which
| >> | > > said Can't Print Because of Error Message.
| >> | >
| >> | > (snip)
| >> | >
| >> | >
| >> | >
| >>
| >>
| >>
|
|

 

[Pippit]

Oh, you may be right about Publisher being 2002. The whole suite was named
2000, so that was a little confusing. Do you work in manufacturing of this
product or are you familiar with it by having used it or sold it? I'm
concerned that if I install a patch for an earlier version the rest of
Publisher might not work because this seems to be kind of an odd bundle of
programs. Do you know alot about this one? Are there differences in how it
operates compared to others?

 

[Ed Bennett]

Oh, you may be right about Publisher being 2002. The whole suite was
named 2000, so that was a little confusing.

Office XP Special Edition contains version 2002 products.

I don't remember there being an Office 2000 special edition.

Do you work in
manufacturing of this product or are you familiar with it by having
used it or sold it?

I haven't used the particular version of Office that you have, but I have
used versions of Publisher since 97 and have been reading and posting to
this newsgroup for 3½ years now, so have picked up quite a lot.

I'm concerned that if I install a patch for an
earlier version the rest of Publisher might not work because this
seems to be kind of an odd bundle of programs.

The patch will not install if you don't have the appropriate version of
Publisher or Office installed.

Do you know alot about
this one? Are there differences in how it operates compared to others?

Publisher 2002 behaves quite differently in some ways to Publisher 2000, but
the differences are not that great that Publisher 2002 would appear
unfamiliar to a Publisher 2000 user. Publisher 2002 and 2003 are more
similar, but Publisher 2003 has quite a few improvements that make the
product easier to use.

 

[Mary Sauer]

I am beginning to wonder if you have Publisher at all. Are you sure it isn't Home
Publishing? Open help, about Microsoft ..... whatever product. What does it say? What
is the version.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/

Thanks, that might be worth a try if I can't find out anything specific to
Publisher (2000 version). It specifies Windows ME, but I hope it applies to
Office XP professional also. I notice it says something about say yes to "an
earlier version" and not sure whether that would work or not. I couldn't tell
whether it was for a scenario where the printer wouldn't print anything, or
whether it was for specific files that it wouldn't print. My printer will
print everthing else; just not that particular greeting card file (or copies
of it).

I don't know what Office XP Professional "Special Edition" is but..........
I Goggled for "Can't print Because of Error" and was led to the following
page. You could try it if no one else has any other suggestions.
http://www.annoyances.org/exec/forum/winme/1051846620


(I Googled the Special Edition edition - came with a mouse and FrontPage,
etc. And I assume not a US version.)


--

JoAnn Paules
MVP Microsoft [Publisher]

It didn't tell me. That's what's so frustrating. All it said was "Can't
Print
Because of Error." The only thing it said to do was click on F1, so I did
and
all it was was a general list like;

(snip)

 

[JoAnn Paules [MSFT MVP]]

I know that it can be frustrating but in there are very few 'Softies who
read these groups. It's like venting about the issue on a street corner -
none of us in here can do anything about it. You'd be better off emailing
your comments to Microsoft support directly. (I'm not saying they *will* fix
it, but at least you will know that you've tried.


--

JoAnn Paules
MVP Microsoft [Publisher]

I really don't know what to say. I tried these things (mentioned in my text
above), then I pointed out holes that could be filled that are currently
not
(bugs in the software). In addition I tried reporting the problem in
several
places. I realize the people here aren't professionals, so maybe you don't
know what to do any more than I do. I'm sorry if I offended anybody. My
patience is worn thin, as the manufacturer seems to be asleep at the
wheel.
I'm not sure a messageboard should be the venue for these kinds of design
problems that are probably best handled by tech support people who know
the
limitations of the particular software being used, but I ran out of
options.

I'm with Rob. I can try to help with the issue but once you start in with
the rest, I zoned out.

--

JoAnn Paules
MVP Microsoft [Publisher]

Did you try printing another document?
Do you have the correct printer selected?
Did you update your printer drivers...you get them from the
manufacturer's
website.

What have you tried?

ps...cut the commentary and just give the troubleshooting facts...that
will
get you help faster, not many people have the patience to read 5
paragraphs


| It didn't tell me. That's what's so frustrating. All it said was
"Can't
Print
| Because of Error." The only thing it said to do was click on F1, so I
did
and
| all it was was a general list like;
|
| try printing in another program,
| drivers,
| try printing another document etc...
|
| None of these was at all helpful. I wonder why it isn't set up to
| auto-report to microsoft exactly what the error message is and where?
Some
| programs can do that. It's as if they just wrote a template of pat
answers
to
| take the place of tech support. Those tutorials almost never fit my
problem.
|
| I can still print my other greeting cards but on that specific one
(or
any
| copies of it) I still get the same message. I tried creating a new
file
and
| copying and pasting the same card into it, but the same barrier
happened.
I
| sell these cards online so was very upset when I couldn't reach
anybody
at
| Microsoft. The e-mail was actually a form and would not go anywhere
without a
| product ID entered in first. (All I have is a product key). They
really
need
| to have that on file with your initial registration and not bother
the
| customer with repeating themselves over and over each time they need
to
ask a
| question. I tried giving them this suggestion in several places
already
| tonight where they had a survey for customers to fill out. I hope it
will
be
| addressed and not just blown off. I think they really need to have 24
hour
| phone tech support and chat support where you can just cut right to
the
chase
| and tell them the problem and they answer you without 20 levels of
security
| hoops to jump through in order to ask them a simple question. HP
does,
| Bellsouth DSL does. Microsft is a big company. You'd think they'd be
on
top
| of this, but just about every transaction I've had with them has been
| ridiculously cumbersome. At the cost of these programs they shouldn't
expect
| to charge for every little thing either. I noticed various instances
they
| cited where people have to pay a pretty hefty per incident charge. My
| experience is that their programs get errors pretty often, making
them
not
| very reliable, so if they are passed through Research and Development
this
| way they need to fully support them so we customers aren't just left
holding
| the bag. When one of them is not easily solved and you can't reach
anyone
| your just stuck.
|
| No matter what I try this problem doesn't go away. No other options
come
up
| besides that same process over and over again, and it doesn't ever
give
me
| any clue as to what this error is, where it is; I didn't even get
that
list
| of numbers you sometimes get with an error message. It's extremely
vague.
|
| I just re-loaded all of Office XP Professional Special Edition about
a
week
| ago after having my computer fixed and Windows 98 re-loaded, and in
this
| short time Publisher is already malfunctioning. In order to reach the
correct
| department to re-register everything I had to be trasferred 3 times
just
to
| complete that. (A different person handles each required stage). I
think
the
| entire process took about 3 hours and I had to type in numbers for
each
| seperate program in the suite and they had to give me a general
confirmation
| number over the phone for the overall suite and manually activate
everything
| from where they were. It was a real hassel because I'd already
registered
it
| when I bought it but had to do it all over again when I re-loaded
everything
| and they had to give me some new numbers in order for the
registration
to
| take. Some numbers covered certain CDs but not others, and one had no
number
| on it and they had to give me one from a special department. I wonder
if
all
| this might interfere with the program's reliability? It almost seems
they've
| made it so complicated that the program can't read itself in order to
| function properly without failing.
|
|
|
| "JoAnn Paules [MSFT MVP]" wrote:
|
| > Specifically what error message did you get?
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| > | > >I was just about to print a greeting card I designed and then the
blue
line
| > > at the top dimmed and then brightened and then I got an error
message
| > > which
| > > said Can't Print Because of Error Message.
| >
| > (snip)
| >
| >
| >

 

[JoAnn Paules [MSFT MVP]]

Ahhhhhhhhh, when I Googled, it hit on a MS site with HKD.

--

JoAnn Paules
MVP Microsoft [Publisher]

 

[JoAnn Paules [MSFT MVP]]

Good point.

Pippit - what is the full file name of your file? As in "mydocument.doc". I
want the entire title, not just the first part.

--

JoAnn Paules
MVP Microsoft [Publisher]

I am beginning to wonder if you have Publisher at all. Are you sure it
isn't Home Publishing? Open help, about Microsoft ..... whatever product.
What does it say? What is the version.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

Thanks, that might be worth a try if I can't find out anything specific
to
Publisher (2000 version). It specifies Windows ME, but I hope it applies
to
Office XP professional also. I notice it says something about say yes to
"an
earlier version" and not sure whether that would work or not. I couldn't
tell
whether it was for a scenario where the printer wouldn't print anything,
or
whether it was for specific files that it wouldn't print. My printer will
print everthing else; just not that particular greeting card file (or
copies
of it).

I don't know what Office XP Professional "Special Edition" is
but..........
I Goggled for "Can't print Because of Error" and was led to the
following
page. You could try it if no one else has any other suggestions.
http://www.annoyances.org/exec/forum/winme/1051846620


(I Googled the Special Edition edition - came with a mouse and
FrontPage,
etc. And I assume not a US version.)


--

JoAnn Paules
MVP Microsoft [Publisher]



It didn't tell me. That's what's so frustrating. All it said was
"Can't
Print
Because of Error." The only thing it said to do was click on F1, so I
did
and
all it was was a general list like;


(snip)