Why am I getting two copies of each email I receive

[Annie]

My email service has checked and found no problems with setup on their end;
say I need to run a "asynchronixation program" on Outlook. Where do I find
that?

 

[William.Gunn]

I think they meant to say synchronization, if that helps you in your
google searching, but I'm not sure what they're talking about either.

 

[Brian Tillman]

My email service has checked and found no problems with setup on
their end; say I need to run a "asynchronixation program" on Outlook.
Where do I find that?

There can be several reasons for this. 1) Scanning incoming mail with an
antivirus program. If you do this, disable that feature. It's unnecessary.
2) Your server timeout value (on the Advanced tab of your account
properties) is too low. 3) Your send/receive interval (on the Send/Receive
Groups dialogue box) is too small. 4) Two accounts in the send/receive
group that both reference the same mailbox or same mail server. There may
be other reasons as well.

 

[Annie]

Thanks, Brian. I am confused on why the antivirus is unnecessary, though. I
have cut off the scanning of outgoing mail, but not incoming. My server
timeout is set to the highest it can go. I do have 2 email accounts that
come to Outlook but they are separate two separate servers. Any thing else
you can think of?

 

[Brian Tillman]

I am confused on why the antivirus is unnecessary, though.

First, because most mail-delivered viruses are easy to spot and require the
user to do something to them in order to run them. The simple solution,
then is "don't run attachments." Besides, as long as you run your on-access
scanner, you'd be told by the AV program that you're trying to execute a
virus if you ever did try to run an infected attachment. You'd also be told
if you save it do disk before trying to run it. So, scanning incoming mail
doesn't protect you any better than the on-access scanner and scanning
outgoing mail is really a waste of time because if the outgoing mail were
infected, you would already have been told.

I have cut off the scanning of outgoing mail, but not
incoming. My server timeout is set to the highest it can go. I do
have 2 email accounts that come to Outlook but they are separate two
separate servers. Any thing else you can think of?

Was there ever a time when it worked? If so, what did you change between
then and now?