Why are Domain User's Archive sending messages to deleted folder?

F

Frank B

We have a Windows 2003 Domain and computers with XP SP2 and Office 2003 SP3.

We have no group policies to control Outlook 2003 Archiving other than a
policy that sets it at 14 days and does not prompt the user. We manually
change the default path of their Archive to their redirected My Documents
folder that resides on a file server.

Some Users are having their Email sent to the Deleted Items folder when
Archiving. The message is "Applying Retention policy to archive" or something
to that effect when it runs. Then it deletes what it should be archiving and
also deletes items out of the archive itself.

I am not the Exchange guy, I am the Backup guy. The Exchange guy is useless
and I am getting tired of restoring mailboxes.

There are no policies for retention or anything else in AD. We have the
Office 2003 snap in and I see no policies except for the no prompt 14 day
archive. We deploy Office 2003 via Group Policy and I checked the .MST file,
I see nothing in it but Company name and Serial number. Everything else is
default.

Any help or ideas would be appreciated. Thank you!!
 

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