Why are emails that are sent to me in html arrive in text format?

[JasC]

I cannot find a way to fix it so that html messages arrive as html messages.
Instead they arrive in text format, which makes some of them unreadable
because all the coding is in the midst of the message.

Can anyone help me fix this problem? I can't find help in the
knowledgebase, or i don't know where to look there.

Thanks.

 

[Garth]

Hi

I have the same issue. Did you find a 'cure'.
Cheers
Garth

 

[JasC]

No cure yet - still hoping someone will reply who knows what's going on.
I have two computers, both with Outlook 2007, and on one the emails come
thru as html, on the other as text. But I can't find any difference between
my settings on the two computers.

 

[Brian Tillman [MVP - Outlook]]

I cannot find a way to fix it so that html messages arrive as html messages.
Instead they arrive in text format, which makes some of them unreadable
because all the coding is in the midst of the message.

Can anyone help me fix this problem? I can't find help in the
knowledgebase, or i don't know where to look there.

Did you enable the option to view all messages as Plain Text? Do you have
your antivirus program scanning incoming mail?

 

[JasC]

Thanks for the response, Brian.

I do have AVG Free scanning incoming emails. I didn't see anything in AVG
that appeared to have anything to do with how messages are viewed.

I have not enabled the option to view all messages as plain text. When I
read that I was hoping I had and that this would be an easy fix, but no luck.

Any other ideas what I might try?
Sue

 

[Peter Foldes]

JasC

If you are scanning your emails with AVG then that is the cause. Disable the email
scanning option .

also read the following on email scanning

http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

 

[JasC]

Thank you! That fixed the problem. I would not have figured that one out on
my own.
JasC

 

[Bob]

I cannot find a way to fix it so that html messages arrive as html messages.
Instead they arrive in text format, which makes some of them unreadable
because all the coding is in the midst of the message.

Can anyone help me fix this problem? I can't find help in the
knowledgebase, or i don't know where to look there.

Thanks.

 

[Diane Poremsky [MVP]]

Version of outlook?

In Outlook 2003, go to Tools, Options, Preferences, E-mail options and check
the option to read all mail as plain text. You can switch messages to HTML
by clicking in the Infobar.

In Outlook 2007, its on the tools, trust center command, email security
section.

--
Diane Poremsky [MVP - Outlook]

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