why are multiple emails being sent when I have an an attachment

[jalb1972]

I am using Microsoft Office Outlook 2007. When I send an email with an
attachment it keeps sending it until I delete it from the Outbox. It stays
there saying it is sending while the recipient receives copy after copy of
the same message.In one case about 50 were snet within a half hour period
before I realised. It never transfers to the Sent folder.

 

[sreeni243]

Hi

Try checking if the same email account is set up mutliple times in outlook
by going to tools ->options->email accounts->view or change exsisting email
accounts . If that is the case highlight one of the duplicate email accounts
and click on remove or delete . If that is not the case then try creating a
new profile by following the steps below

1. Click Start, and then click Control Panel.
2. If you are not in Classic view, click Switch to Classic View, and then
double-click Mail.
3. Click Show Profiles.
4. Click Prompt for a profile to be used, and then click Add.
5. In the Profile Name box, type a descriptive name for the new profile, and
then click OK.
6. Click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then
click Next.
8. Follow the instructions that appear on the screen, and then click Finish.

PS : Before opening outlook make sure the option called "Always use this
profile is selected and the profile name should be that of the new profile
that you created

If this step works to get back all your old data follow the steps in this
link
http://support.microsoft.com/kb/290859/en-us

 

[Brian Tillman]

I am using Microsoft Office Outlook 2007. When I send an email with an
attachment it keeps sending it until I delete it from the Outbox. It
stays there saying it is sending while the recipient receives copy
after copy of the same message.In one case about 50 were snet within
a half hour period before I realised. It never transfers to the Sent
folder.

The first thing to do is to make sure you are NOT scanning outgoing mail
with an antivirus scanner. It's pointless anyway. Next, lengthen the
server timeout value on the Advanced tab of your account properties
dialogue. Finally, make sure your Send/Receive interval is no less than
about ten minutes.

 

[jalb1972]

Thank you for your help.
I went through the steps you suggested and it worked fine. But when I went
to that link, I cannot see how to get across all the information I need from
the old profile.
I also have two email addresses set up that receive emails on Outlook. When
I set up the new profile I cannot find the other address any more.

 

[John]

I would like to know the answer as well as I have the same problem. Recipients get up to 100 emails. It seams to do the repeat send until the message is finally move from the outbox.

It appears to happen mostly when my connection to the internet is slow.



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[Brian Tillman]

I would like to know the answer as well as I have the same problem.
Recipients get up to 100 emails. It seams to do the repeat send until
the message is finally move from the outbox.

It appears to happen mostly when my connection to the internet is
slow.

1) Disable any mail scanning feature your antivirus program has
2) Increase the server timeout value on the Advanced tab of your account
properties
3) Make sure your send/receive interval is no less than about ten minutes

 

[christo62]

1) Disable any mail scanning feature your antivirus program has
2) Increase the server timeout value on the Advanced tab of your account
properties
3) Make sure your send/receive interval is no less than about ten minutes

Should antivirus remain disabled - for outgoing only ??
Christo62

 

[Brian Tillman [MVP - Outlook]]

Great - thank you - all the techs couldn't solve this problem. I now think I
have it licked.
Should antivirus remain disabled - for outgoing only ??

There's no need to scan either incoming or outgoing mail as long as you keep
the on-access scanner portion of the AV app up to date.

 

[christo62]

There's no need to scan either incoming or outgoing mail as long as you keep
the on-access scanner portion of the AV app up to date.

but I am only a retired self taught amateur. Is it possible to step me
through 'on-access scanner portion of the AV app up to date'.. I use
TrendMicro.
Christo62

 

[Brian Tillman [MVP - Outlook]]

but I am only a retired self taught amateur. Is it possible to step me
through 'on-access scanner portion of the AV app up to date'.. I use
TrendMicro.

The Trend AV program has an autoupdate feature that will allow it to keep
itself up to date. What you want to do is install the Trend application
without the mail scanning feature.