Why are my attempts to update Office 2003 with SP2 failing?

[BadimSuguru]

My attempts to update Office 2003 with SP2 repeatedly fail. I have tried the
solutions on the troubleshooting page that pops up, including:
- trying the full download
- trying updates one at a time (allowed me to install a OneNote update and
JunkMail filter, but not the SP2 for Office 2003)
- updating Windows Installer

 

[Goose[MS]]

BadimSuguru:

Try manually installing the Office SP2 update (I'm assuming you're trying to
install SP2).

Please download the Office 2003 SP2 at the following website link and
then install it from the hard disk and see whether it can be installed
perfectly.

Office 2003 SP2 update download link:

http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

And after opening the page, you can find the link to download the file
on the bottom of the page. There are two files; you can download either of
them. I recommend you download the bigger one
"Office2003SP2-KB887616-FullFile-ENU.exe" as it is the full installation
file.

If it give you a specific error, please reply with the full text.

--
Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Richard]

Hello, BadimSuguru.

Please download Edmond Kida's answer published 10/04 15:58 in the thread
'SP2 Office Updates fail to install'.

This has been the most valuable and complete set of solutions made available
so far on this Group. It's going to help you out surely as it did for me
with an Ms Office 2003 French version.

Good luck ;-)

 

[David Sherman]

When I do a update, I get the following:

1. You do not have administrative privileges for this computer.
2. There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
3. Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
4. You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable.


comments:
1. I have administrative rights to this machine.
2. Did that and got the same error.
3. I installed all the Office updates prior to SP2 with no problems.
4. I install Office 2003 from local machine with no problems. I don't
know where in \windows\installer to look for the files needed since
there are 657,0000,000 of files in that directory.
5. When I install the full download, it crashes. I run as local user
and as administrator Here is my log file:
Starting the log on 10/11/2005 at 12:32:00...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch c:\temp\IXP000.TMP\MAINSP2ff.msp is needed...
The update failed.
Finished processing the update on 10/11/2005 at 12:32:00.
Encountered error 1612 while updating.
Launching Setup Watson...
Setup Watson manifest file: c:\temp\OHotfix\DW31.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft
Shared\Office10\dw.exe" -d"c:\temp\OHotfix\DW31.tmp"

What is happening?

thanks

 

[Goose[MS]]

Error 1612 means "The installation source for this product is not available.
Verify that the source exists and that you can access it." Which probably
means that you have a corrupt Local Installation Source, or maybe even
Windows Installer management information corruption. Please try these steps
(taken from Edmun Kina's post):

Method 3: Disable Local Installation Source

===========================

1. Download the Local Installation Source Tool from:

http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en

2. Extract LisTool.exe and LisTool.chm to some location.

3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option.
Click next. Select all the check boxes in the subsequent dialog. Then
proceed to Finish.

4. Try to install it again.



If the problem still persists, please try the Method 4











Method 4: Repair Office 2003

===========

To repair Office using Maintenance Mode Setup, follow these steps:



1. Double-click Add/Remove Programs in Control Panel.

2. Double-click the Office 2003 entry listed in the Add/Remove Programs
Properties dialog box.

3. Click Repair Office.

4. Click Repair errors in my Office installation and then click Finish.

5. If you are still having problems, repeat steps 1-3, and then click
Reinstall Office and click Finish.



If the above step doesn't work, please go on with Method 5.



Method 5: Remove and reinstall Office 2003

======================

Before we start any items in these steps, let's back up your outlook
data so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:



For Outlook 2002 and Outlook 2003:



Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data

http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070



Note: this article also applies to Outlook 2003.



Note: If you don't use Outlook for your emails, just skip this step and move
on.



1. Download and install the Windows Installer Cleanup Utility.



http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe



2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.



Note: If you have got any other old or redundant office entries or other
Office stand alone products such as Visio in the list, please remove them
together.



4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:



HKEY_CURRENT_USER\Software\Microsoft\Office

HKEY_LOCAL_MACHINE\Software\Microsoft\Office



7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:



C:\Program Files\Microsoft Office.

C:\Program Files\OfficeUpdate11



9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.



Note: If some files can't be deleted, please skip them, which don't
influence the result of the troubleshooting.



11. Empty the Recycle Bin.

12. Restart your computer and install Office 2003.

13. Go to Office Product Updates Web site to check for all available
updates:

http://office.microsoft.com/en-us/officeupdate/default.aspx

Please respond if any of these steps help out.

--
Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.